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Mr.Med, Computer Enthusiast
Category: Computer
Satisfied Customers: 1366
Experience:  Networks & Security Engineer
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My Skype video messages aren't making it to the recipient.

Customer Question

My Skype video messages aren't making it to the recipient. Also, when they send me a video... it doesn't arrive. Thoughts?
Submitted: 1 year ago.
Category: Computer
Expert:  Mr.Med replied 1 year ago.

Hello and welcome to justanswer, My name is ***** ***** i will be assisting you today,

I'm sorry about the issue, what is your operating system please (windows or mac)

Thank you

Expert:  Mr.Med replied 1 year ago.

Please make sure that you and your contacts are using the latest version of Skype to be able to receive video messages.

Please Uninstall skype, restart your computer then reinstall it again :

1-Uninstallation :

  • Right-click the Skype icon in the system tray (at the bottom right of the screen).
  • Choose Quit.
  • On your keyboard, press the Windows key and R at the same time. The Run window opens.
  • Type appwiz.cpl and click OK.
  • Select Skype from the list, select Remove or Uninstall.

2-Restart your computer

3-Download & Install Skype from :

Let me know the results please

Thank you

Expert:  Mr.Med replied 1 year ago.

Has everything worked out, do you still need help please?

Thank you

Expert:  Mr.Med replied 1 year ago.

I hope this answers your question if so kindly rate my answer positively so I can get credited for my time. If you still need help please reply back to me and i will gladly continue to help.

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