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Andy, Computer Consultant
Category: Computer
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Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I am trying to update TurboTax 2015 and I am getting the

Customer Question

I am trying to update TurboTax 2015 and I am getting the following error message, "Microsoft Installer Error 1625" and the updates will not install. FYI, I have protection from Kaspersky on my machine and it overrides Microsoft. How can I get the updates from TurboTax to install? I have completed my return and am ready to file it.
Submitted: 1 year ago.
Category: Computer
Expert:  Martin replied 1 year ago.

Hello, welcome to JustAnswer my name is ***** ***** I'm one of the experts who will be assisting you today.

Sorry to hear you're having trouble with your computer.

Error 1625 is sometimes caused by insufficient privileges.

May I start a remote session so we can work on the problem together from your computer?

Please reply using the box below.