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Hello my name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you.
Do you know which operating system is installed in the PC.Is it windows Xp, Windows Vista, Windows 7, windows 8, Windows 10 or any other?
Did you make any changes recently in chrome?
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Ma'am checking to see whether you still need my help.
Please let me know.
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Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
let me know when you are ready i will fix the problem right in front of you using remote access.