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My Lenovo A740 All-in-one computer was sold to me by

Customer Question
Microsoft. The specifications stated that this...
My Lenovo A740 All-in-one computer was sold to me by Microsoft.
The specifications stated that this unit is equipped with touch-screen capability.
How do I activate this function?
Thank you.
Vance Bryan
Submitted: 2 years ago.Category: Computer
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Answered in 1 minute by:
1/29/2016
Tech Support Specialist: Richard, Computer Specialist replied 2 years ago
Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 47,537
Experience: Over 20 years of consulting to the IT industry
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Hi there and welcome

It should be enabled by default Vance.

Which version of windows are you using?

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Customer reply replied 2 years ago
Windows 10
Tech Support Specialist: Richard, Computer Specialist replied 2 years ago

Thanks, ***** ***** this is a new computer, do you have any data on it you need to keep?

As I want to return it to new to undo any customization that can cause this

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Customer reply replied 2 years ago
Does "data" include bookmarks?
(Computer was purchased: Feb-2015)
Tech Support Specialist: Richard, Computer Specialist replied 2 years ago

yes that is correct.

But are these in Google Chrome or another program?

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Customer reply replied 2 years ago
Google Chrome
Tech Support Specialist: Richard, Computer Specialist replied 2 years ago

Thanks, ***** ***** click on the three bars on the top right then settings, does it say you are signed in under signed in?

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Customer reply replied 2 years ago
It states: Sign in to Chrome
Tech Support Specialist: Richard, Computer Specialist replied 2 years ago

ok, sign in please as then your bookmarks are backed up online, which you should have done regardless.

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Customer reply replied 2 years ago
I am now signed in..
Tech Support Specialist: Richard, Computer Specialist replied 2 years ago

ok, was there anything else that required saving?

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Customer reply replied 2 years ago
Just my bookmarks and Bookmarks Bar
Tech Support Specialist: Richard, Computer Specialist replied 2 years ago

ok, these are backed up, so we can now do the reinstall.

Can you hold SHIFT and with it held down, click on the windows start button in the bottom left, then click the power icon, then restart still with shift held down.

Keep shift held down until you are taken to a menu.

Then release shift.

Click on Advance, then reset my pc.

Let this complete, choosing to keep your files.

Windows will be reinstalled and the touch screen should then work.

Let me know how you go please.

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