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Richard, Computer Specialist
Category: Computer
Satisfied Customers: 36881
Experience:  Over 20 years of consulting to the IT industry
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Please help me get my computer to boot after I upgraded to

Customer Question

Please help me get my computer to boot after I upgraded to Windows 10. Desperate ..
My name is ***** *****on(###) ###-####***@******.***
Cannot get past the "Welcome to Windows 10!" Screen. Please call or answer.
Submitted: 1 year ago.
Category: Computer
Expert:  Richard replied 1 year ago.

Hi there and welcome

Can you remove the power cable please then hold the power button in for 60 seconds then release.

Connect the power cable, turn on the computer and tell me if it now starts please.