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Mr tech support. I have had xp professional on my computer…

Customer Question
Hi Mr tech support. I have...
Hi Mr tech support.
I have had xp professional on my computer for a
Few years.
Today the screen is asking me ...user
And the password
Both of which I've forgotten ūüė†
Ive searched thru all the box and cd info.
Nothing!ūüėĘ
Please help.
Marie Bowman.
Submitted: 2 years ago.Category: Computer
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Answered in 7 minutes by:
1/29/2016
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 2 years ago
arsufi2002
arsufi2002, Computer Support Specialist
Category: Computer
Satisfied Customers: 1,725
Experience: MCSE, RHCE, IBM System X Server Certified
Verified

Hi,

My name is***** am sorry to hear that you have this issue, I look forward to assisting you today with your question and providing the best answer possible.

Please save this page to favorites( ctrl + d) so that you can reconnect in case you get disconnected

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Tech Support Specialist: arsufi2002, Computer Support Specialist replied 2 years ago

Would you share the computer username please?

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Tech Support Specialist: arsufi2002, Computer Support Specialist replied 2 years ago

It seems you are offline. Please do this when you are back..

From Login screen where it asks for user password, press alt ctrl del button 3 or 4 times and see if it brings classic screen where you can type username.

If windows switches to classic screen, on username dialog box type administrator and press ok. see if it log you into the computer. If so reset your computer password ***** control panel...

See video for more info

********

If above method doesn't work, proceed

1: Restart Computer

2: Boot system in Safe Mode

( a: Tap F8 key until you get Windows Advanced Boot Option screen

b: Select Safe Mode press enter key)

3: Once you are in safe mode, you can see two profiles a: administrator b: "username which you created"

4: Click on Administrator and see if you can get in without password.

If you can login, change your user password ***** administrator profile

***********

To change password:

1. Open User Accounts in Control Panel

2. Under pick an account to change, click your account.

3. Click Change my password.

4. Type your current password ***** Type your current password.

5. Type your new password ***** Type a new password and Type the new password ***** to confirm.

6. You can type a word or phrase to use as a memory aid for the new password ***** Type a word or phrase to use as a password *****.

7. Click Change Password.

Let me know the update...

If you find my suggestion helpful, please click above stars to rate my service

Thanks

Fiyaz

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arsufi2002
arsufi2002
arsufi2002, Computer Support Specialist
Category: Computer
Satisfied Customers: 1,725
1,725 Satisfied Customers
Experience: MCSE, RHCE, IBM System X Server Certified

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