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arsufi2002, Computer Support Specialist
Category: Computer
Satisfied Customers: 1347
Experience:  MCSE, RHCE, IBM System X Server Certified
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Mr tech support. I have had xp professional on my computer

Customer Question

Hi Mr tech support.
I have had xp professional on my computer for a
Few years.
Today the screen is asking me ...user
And the password
Both of which I've forgotten šŸ˜ 
Ive searched thru all the box and cd info.
Please help.
Marie Bowman.
Submitted: 1 year ago.
Category: Computer
Expert:  arsufi2002 replied 1 year ago.


My name is***** am sorry to hear that you have this issue, I look forward to assisting you today with your question and providing the best answer possible.

Please save this page to favorites( ctrl + d) so that you can reconnect in case you get disconnected

Expert:  arsufi2002 replied 1 year ago.

Would you share the computer username please?

Expert:  arsufi2002 replied 1 year ago.

It seems you are offline. Please do this when you are back..

From Login screen where it asks for user password, press alt ctrl del button 3 or 4 times and see if it brings classic screen where you can type username.

If windows switches to classic screen, on username dialog box type administrator and press ok. see if it log you into the computer. If so reset your computer password ***** control panel...

See video for more info


If above method doesn't work, proceed

1: Restart Computer

2: Boot system in Safe Mode

( a: Tap F8 key until you get Windows Advanced Boot Option screen

b: Select Safe Mode press enter key)

3: Once you are in safe mode, you can see two profiles a: administrator b: "username which you created"

4: Click on Administrator and see if you can get in without password.

If you can login, change your user password ***** administrator profile


To change password:

1. Open User Accounts in Control Panel

2. Under pick an account to change, click your account.

3. Click Change my password.

4. Type your current password ***** Type your current password.

5. Type your new password ***** Type a new password and Type the new password ***** to confirm.

6. You can type a word or phrase to use as a memory aid for the new password ***** Type a word or phrase to use as a password *****.

7. Click Change Password.

Let me know the update...

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