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I would like to use Google Chrome. At some point, something…

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I would like to use...
I would like to use Google Chrome. At some point, something called Astromenda got into my Google Chrome. I have tried to uninstall it. I can't. It comes up as a search thing and also asks to fix my computer. I do not trust this, and I can't get it off of the Chrome browser. Any ideas... I will not use Chrome until Astromenda is gone.
Thanks,
Chris
Submitted: 2 years ago.Category: Computer
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Answered in 2 minutes by:
1/28/2016
Tech Support Specialist: John, Computer Support Specialist replied 2 years ago
John
John, Computer Support Specialist
Category: Computer
Satisfied Customers: 5,949
Experience: MCP, RHCE
Verified

Hello my name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you.

Sir Astromenda is malware that hijacks the browser do you have any other browser that is infected with this ?

Which is the operating system installed in the PC.Isit windows Xp, Windows Vista, Windows 7, windows 8, Windows 10 or any other?

Sincerely,
John

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Tech Support Specialist: John, Computer Support Specialist replied 2 years ago

Sir checking to see whether you still need my help.

Please let me know.

Sincerely,

John

Note:-To reply back to me use the reply box below.

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Tech Support Specialist: Jins M. N., Computer Support Specialist replied 2 years ago
Jins M. N.
Jins M. N., Computer Support Specialist
Category: Computer
Satisfied Customers: 3,120
Experience: Qualified Computer Professional - 12+ years experience. Expert in Computer Hardware & Graphic Design
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Hello Sir/Madam. Thank you very much for giving us an opportunity to help you. I am Jins here to assist you. Please remember these things when we deal with your issue. It may take more than one step/answer to solve a problem. So If my answers don’t work or if you are not satisfied, please don’t Rate my answer as Bad or Poor Service, but please Reply back to me by clicking the “Continue Conversation” or “Reply” button and I will gladly continue to help. Remember, only Rate answer after you are 100% Satisfied. Please do not rate an answer, if you are not satisfied.

Can I remote onto your Machine and have a look at your problem? It’s fully secure and you can see what I am doing at all times. If you wish please accept my remote support offer and let me know your time zone and the time period you prefer for remote support. Then I can send you the details to connect.

Regards
Jins

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