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Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
This is an external hard drive which you can connect to any usb port on the windows 10 computer format the drive and you are all set to use it.
let me know when you can be online date and time so that i can remotely check the problem and fix it for you.
Hi i am online now let me know when you are ready.
let me know what time you could be online today 2nd Feb.
let me know the next available time tomorrow, i will be online.
i am 5 hrs ahead of Isreal time so we can continue on 14th 11:00 Am your time.
i am sorry its 4th Feb yes i will.
Let me know when you are ready we can start a remote session and will fix the drive for you.
did you get the remote proposal link i sent you earlier?
There is some technical problem with the chat let me know if you are getting this message.
Hi there and welcome
Do you still require assistance with this issue? Please let me know.
No problem at all, please email***@******.*** (customer service) and they organize this for you.