How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Viet - Computer Tech Your Own Question
Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 37451
Experience:  Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
Type Your Computer Question Here...
Viet - Computer Tech is online now
A new question is answered every 9 seconds

My AOL addressbook has just disappeared. Can I retrieveit?

Customer Question

My name is***** addressbook has just disappeared. Can I retrieveit?
JA: Thanks. Can you give me any more details about your issue?
Customer: Yes. My account was with Comuserve and AOL took it over. I have been with Compuserve for many years and have a very large address book.
JA: OK got it. Last thing — Tech Support Specialists generally expect a deposit of about $36 to help with your type of question (you only pay if satisfied). Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 1 year ago.
Category: Computer
Expert:  Viet - Computer Tech replied 1 year ago.


I'm sorry about the issue. When did this issue first occur? I have checked. Part of the AOL email server is down right now; a lot of AOL users are having the same issue. It usually takes about 24 hours for AOL for fixing the issue, so please try again later or tomorrow. There is nothing wrong with your computer, so don't worry. Please try again later or tomorrow, and if there is still any issue tomorrow, please get back to me any time.

Also, you can always check AOL mail server status at the websites below any time:

Do you need anything else for now?

Please reply at the box below. Thank you.

Expert:  Viet - Computer Tech replied 1 year ago.

The AOL email server is working now, so you should be able to see your AOL address book now. Please check, and let me know if there is still any error or message.

When you are available, please type at the box below, then click on the Send button below to communicate with me. Thank you.

Related Computer Questions