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Andy, Computer Consultant
Category: Computer
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Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I purchased a new Dell laptop with Windows 10 installed in

Customer Question

I purchased a new Dell laptop with Windows 10 installed in April 2015. Why have I lost most features such as Word and can't open documents? I see that Apps have been removed during refresh. How can I restore those Apps? Alice
Submitted: 1 year ago.
Category: Computer
Expert:  Kamil Anwar replied 1 year ago.

If you reset your laptop, and chose the option to clean the drive, then you lose all the apps along with Office and any other programs. Assuming, that they have now been deleted, the only way to put it back is to re-download it and activate using your Office License Key. Do you want me to remotely connect with you to take a look at this directly and help you get things back?