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I HAVE AN M285 THAT BOOTS TO BIOS AND TO LOAD AN O/S BUT IT…

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i HAVE AN M285 THAT...
i HAVE AN M285 THAT BOOTS TO BIOS AND I AM TRYING TO LOAD AN O/S BUT IT DOES NOT SEE THE INSTALLATION CD. i CHANGED THE BOOT ORDER AND HAVE INSTALLED MANY AN O/S. i MADE A BOOTABLE USB AND CHANGED THE BOOT SETTINGS AGAIN AND , SAME RESULTS (NOTHING HAPPENS) i CHECKED THE USB ON ANOTHER COMPUTER AND IT WORKS FINE.ANY IDEAS,IS IT POSSIBLE TO FLASH THE BIOS WITHOUT AN O/S?
Submitted: 2 years ago.Category: Computer
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Answered in 4 minutes by:
1/26/2016
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 2 years ago
arsufi2002
arsufi2002, Computer Support Specialist
Category: Computer
Satisfied Customers: 1,835
Experience: MCSE, RHCE, IBM System X Server Certified
Verified

Hi,

My name is***** am sorry to hear that you have this issue, I look forward to assisting you today with your question and providing the best answer possible.

Please save this page to favorites( ctrl + d) so that you can reconnect in case you get disconnected

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Tech Support Specialist: arsufi2002, Computer Support Specialist replied 2 years ago

Does USB device shows in Boot Select Menu?

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Tech Support Specialist: arsufi2002, Computer Support Specialist replied 2 years ago

how does it displays USB device? (mention name)

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Customer reply replied 2 years ago
i cannot do a phone call. In am disabled and part of itt is my speeh is unintelligible
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 2 years ago

Ignore that message (phone call)

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Tech Support Specialist: arsufi2002, Computer Support Specialist replied 2 years ago

how does it displays USB device? (mention name)

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Customer reply replied 2 years ago
give me a min
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 2 years ago

ok..

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Customer reply replied 2 years ago
usb storage stick
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 2 years ago

ok.

What happens when its selected

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Customer reply replied 2 years ago
it doesn't see it
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 2 years ago

Any specific message

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Customer reply replied 2 years ago
same way it does not see cd
btw,cd player verified
Customer reply replied 2 years ago
just a blank screen,no msg
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 2 years ago

Just checking: Does this computer have recovery partition?

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Customer reply replied 2 years ago
not at all
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 2 years ago

ok

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Tech Support Specialist: arsufi2002, Computer Support Specialist replied 2 years ago

Has it worked previously? (Boot from USB)

Also what's the reason for OS re installation?

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Tech Support Specialist: arsufi2002, Computer Support Specialist replied 2 years ago

Are you there

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Customer reply replied 2 years ago
ibought it with no o/s. alli knew was it boots to bios.
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 2 years ago

Try to reset BIOS settings and see if it makes a change...

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Customer reply replied 2 years ago
i reset to defaults already
Customer reply replied 2 years ago
is that whaat u meAN
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 2 years ago

yes..

Disable HDD (controller) in BIOS and see it boot from USB/CD then

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Customer reply replied 2 years ago
ok,will try. give me 5
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 2 years ago

ok

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Customer reply replied 2 years ago
there is no setting for that
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 2 years ago

Hope this model doesn't have Uefi

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Tech Support Specialist: arsufi2002, Computer Support Specialist replied 2 years ago

the latest version of Bios

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Customer reply replied 2 years ago
wht is that
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 2 years ago

Tell me how old is the computer?

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Customer reply replied 2 years ago
the bios is old
the computer is about 8
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 2 years ago

Fine then it would be BIOS itself

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Customer reply replied 2 years ago
i am talking to u on same model
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 2 years ago

ok

If you don't mind can you tell the options in BIOS...

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Customer reply replied 2 years ago
ok, i was guessing bios
Customer reply replied 2 years ago
how can im update
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 2 years ago

You know some old computer are won't support USB Boot feature and that's why i asked whether you have booted same computer from USB anytime before

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Customer reply replied 2 years ago
this one im on is the same and it booted from stick
Customer reply replied 2 years ago
can i flash bios w/o o/s?
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 2 years ago

would you please share the exact model?

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Customer reply replied 2 years ago
gateway m-285 e
Customer reply replied 2 years ago
it is an old tablet pc
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 2 years ago

ok

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Customer reply replied 2 years ago
hey Fiyaz,can u think on it and email me
Customer reply replied 2 years ago
got a big day tomorrow
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 2 years ago

sure.sir

I got one and here's the BIOS update..

But it requires OS platform..

http://www.mpcdrivers.com/apps/disclaimer642c.html?FilePath=/support/gateway/7807.exe

...

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Tech Support Specialist: arsufi2002, Computer Support Specialist replied 2 years ago

I don't think that update would fit our present situation as it require OS platform to execute file..

Sir, do you have an external(usb) cd/dvd drive

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Tech Support Specialist: arsufi2002, Computer Support Specialist replied 2 years ago

Please do a power cycle and repeat booting process...

1: Turn off laptop

2: Remove battery and power cord from laptop

3: Press power button 2 or 3 times to neutralize remaining power in laptop

4: Wait for 5 mins

5: Insert battery back and see if it boots from USB or CD

Please revert status

Thanks

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