Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

We had a tech guy out to our house yesterday. 1/23/16. s…

Customer Question
We had a tech guy...
We had a tech guy out to our house yesterday. 1/23/16. His name was Jamie G. Badge #1115. He worked hard and we all thought he had corrected the problem because the computer worked perfect for a time and then went kaput again. It looks like I will need to have another service person visit us or we need a complete replacement computer and printer which are both new from Best Buy however they have never worked properly. We have had it into the shop at BEST BUYS twice and a man here. So far we are not getting our money's worth. Our ACCT # *****(###) ###-#### We have an ENVY 7640 printer and a HP Desk Top, Windows 10. I want to say again that the young man that came here worked hard and we do not have a complaint about him. Only the computer and printer which has not worked properly since September. Thank goodness we have a 2nd computer that I can use.
Submitted: 2 years ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 3 minutes by:
1/24/2016
Tech Support Specialist: Byron, Computer Support Specialist replied 2 years ago
Byron
Byron, Computer Support Specialist
Category: Computer
Satisfied Customers: 3,402
Experience: CCNA, A+, MCSE with over 12 years experience.
Verified

Hi. My name is***** you for your question and the opportunity to assist. Can you tell

me what is the issue with the new PC?

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,260 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
Ink cartridge will not fid into printer. Hp envy 5642. Brand
ink cartridge will not fid into printer JA: What's the brand and model of your printer? Customer: hp envy 5642 JA: How long has this been going on with your printer? Customer: brand new printer just g… read more
Sheri
Sheri
Bachelor\u0027s Degree
670 satisfied customers
I started a chat and then lost it. I am trying to set up my
I started a chat and then lost it. I am trying to set up my Envy 7640 replacement printer. I was told to go to a website to complete the set up. What is that website? The blue light is blinking at the… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I am having a problem with my HP Envy 23 Windows machine
Hi there I am having a problem with my HP Envy 23 Windows machine There was a windows 10 update and I uninstalled because it caused too much grief and once in a while it works well but now I have a screen that states failing drive SATAO Failing Attribute #B* and then a message that stares F! boot … read more
Byron
Byron
Computer Support Specialist
3,402 satisfied customers
I have an HP Envy 7640 all in one printer. I am trying to
I have an HP Envy 7640 all in one printer. I am trying to run it off a windows 10 - 64 bit computer. As soon as I turn on the printer, it tells me I have a printer cartridge problem. I installed brand new cartridges. I am absolutely confident they are installed correctly. I purchased an extended warranty and I was sent another 7640 which produced exactly the same problems. Can you help me?? … read more
UranIT
UranIT
IT Consultant, Network and System Admin
Associate Degree
1,081 satisfied customers
Last night i had uber deliver food to my house....50365
last night i had uber deliver food to my house....50365 Valencia Ct. La Quinta, Ca. at about 7 pm...I KNOW you have a record of the delivery of food to me...I driver did not bring all the food...he to… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I have a HPEnvy7640. I was hacked last week and since then
I have a HPEnvy7640. I was hacked last week and since then my printer … read more
Elgin Vega
Elgin Vega
IT Consultant
Science Bachellor
133 satisfied customers
I'm unable to print. I have an HP Envy 7640 ink jet printer.
I'm unable to print. I have an HP Envy 7640 ink jet printer. I had this problem and Lenovo corrected it on March 22, 2107. I have the reference number for the case. Lenovo installed the WAP number but… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I had a major problem after i used system restore. the
i had a major problem after i used system restore. the computer related that i had a major problem. i have a hp vision computer. i could not resolve the issue so itook it to a computer specialist. to … read more
JHANNELL
JHANNELL
Bachelor\u0027s Degree
7 satisfied customers
I had a registry cleaner "clean" corrupted files off my computer.
I had a registry cleaner "clean" corrupted files off my computer. It removed the file needed to start the computer hal.dll. I cannot restore that file to my computer. I have the original windows 98 cd… read more
Jamie Lee
Jamie Lee
Computer Repair Consultant/ Breakfix Tec
A+ Computer Technician Certificatio
269 satisfied customers
We have received two calls from "Microsoft Maintainance" today
We have received two calls from "Microsoft Maintainance" today indicating our computers are infected with a virus and the technician wanted us to go to our computer(s) and turn it on immediately. His … read more
Mark
Mark
High School or GED
640 satisfied customers
I have a touchsmart computer. The screen suddenly went dull
I have a touchsmart computer. The screen suddenly went dull and although I have switched it on and off it will not reboot. I tried the recovery disk but it still will not work. It says that there is n… read more
Jamie Lee
Jamie Lee
Computer Repair Consultant/ Breakfix Tec
A+ Computer Technician Certificatio
269 satisfied customers
My computer crashed. I did an analisis through a download.
My computer crashed. I did an analisis through a download. It said that my problem is not the hard drive but software. I don't don't have a CD for Windows Vista. What can I do.… read more
Jamie Lee
Jamie Lee
Computer Repair Consultant/ Breakfix Tec
A+ Computer Technician Certificatio
269 satisfied customers
Hello Google Tech support, My father in law, who is 77 and
Hello Google Tech support, My father in law, who is 77 and not the most tech savvy person, is really having a hard time. He believes he has forgotten his password, and has been unable to follow a "for… read more
Jamie Lee
Jamie Lee
Computer Repair Consultant/ Breakfix Tec
A+ Computer Technician Certificatio
269 satisfied customers
I have a man that made a false claim against our company on
I have a man that made a false claim against our company on your site. Google wont verify an account for me. I'm not computer literate. All I know is he demanded $20 after we did service work for him … read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
I have been getting calls from (suppose to be cash advance
I have been getting calls from (suppose to be cash advance legal) which is faugelet, the number is XXXXX the name that is being used is jack willams from the legal dept, he has called 11 times sat, 8 … read more
Jason Jones
Jason Jones
AAS Information Technology
6,329 satisfied customers
Yesterday i sent a query that James was working on. I received
Yesterday i sent a query that James was working on. I received a reply to say that he had solved the problem but I not seen the solution nor can i send or receive emails. The problem remains as yester… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
I have Photosmart C6180 and the on button will not work. Eve
I have Photosmart C6180 and the on button will not work. Every thing else lights up but will not operator w/o the on button. I took it in for repairs & was told I need a new On/whole panel.… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
How do I transfer an address in my address book to an e-mail.
How do I transfer an address in my address book to an e-mail. A young friend just installed Thunderbird for me yeaterday, and I'm stumped. The address I try to transfer never shows on the e-mail I an … read more
JHANNELL
JHANNELL
Bachelor\u0027s Degree
7 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x