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Accidentally deleted drop-down menu bar in Eudora Pro

Customer Question
7.1.0.9. Cannot get it...
Accidentally deleted drop-down menu bar in Eudora Pro 7.1.0.9. Cannot get it back even after re-installing program.
Submitted: 2 years ago.Category: Computer
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Customer reply replied 2 years ago
Right-clicking on menu bar does nothing to help.
Answered in 12 minutes by:
1/24/2016
Tech Support Specialist: GeekGal, Computer Support Specialist replied 2 years ago
GeekGal
GeekGal, Computer Support Specialist
Category: Computer
Satisfied Customers: 1,743
Experience: MIS degree and 15+ years experience with both Mac and Windows hardware & software
Verified

My name is*****'m a certified computer professional with 15 years of experience. It would be my pleasure to assist you with this.

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Customer reply replied 2 years ago
I'm sure it's something simple, but I cannot seem to find the right fix.
Tech Support Specialist: GeekGal, Computer Support Specialist replied 2 years ago

Try un-installing Eudora again, and this time, be sure to delete the Eudora program folder and reboot before the re-install. If you'd like, I can perform these steps for you . This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here.

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Customer reply replied 2 years ago
No remote control please.
Customer reply replied 2 years ago
I cannot delete the Eudora program folder without losing all of my data, e.g., address book, nicknames, etc.
Customer reply replied 2 years ago
Plus my Options settings
Customer reply replied 2 years ago
Please respond
Tech Support Specialist: GeekGal, Computer Support Specialist replied 2 years ago

Ok. That's not a problem. Give me just a moment to try to find another way. I do apologize. I responded, yet forgot to press send. Your address book can be exported and it might be a good idea to do it just to have a backup. I'm pretty sure that we can also export the rest of your data. I'm checking my Eudora program now. Here's how to export the address book.

1. Select Tools | Address Book from the menu.

2. Make sure CSV Files (*.csv) is selected under File type:.

3. Type "Contacts" under File name:.

4. Click Save.

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Customer reply replied 2 years ago
Look, I already have my current data settings in a Roaming folder separate from the Programs folder, since that is how Eudora stores things. Please find a simpler way to restore this drop-down menu.
Customer reply replied 2 years ago
The menu I am missing is the 2d row -- the one that has all the commands and Check Mail icons on it.
Tech Support Specialist: GeekGal, Computer Support Specialist replied 2 years ago

If you already have them in a separate roaming folder then it should not be a problem to delete your programs folder. In fact, uninstalling Eudora and removing the program folder, then rebooting and reinstalling should be the fastest way to resolve your issue. I am sure that I could find an alternative solution to your issue but not as quickly as you seem to want, so I will "opt out" and see if another expert can help. Have a good day!

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Tech Support Specialist: Cody, Senior Systems Administrator replied 2 years ago
Cody
Cody, Senior Systems Administrator
Category: Computer
Satisfied Customers: 3,800
Experience: Systems Administrator
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Can we do a remote session at no extra cost?

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Customer reply replied 2 years ago
No
Customer reply replied 2 years ago
I have just uninstalled the Eudora program, rebooted and reinstalled it. Still same problem.
Customer reply replied 2 years ago
Right now I have no access to my Address Book, Check Mail, Send Mail, or any other icons on that "2d line" menu.
Customer reply replied 2 years ago
Error Message: "There was a problem running the Macro (1037)"
Tech Support Specialist: Cody, Senior Systems Administrator replied 2 years ago

Rename all folders with Eudroa in them to Eudroa_Old or something similar ..\Qualcomm\Eudora

I would check Program Files, Program Files (x86) and also within %AppData% folders.

Then uninstall Eudora using Revo Uninstaller found here. https://www.dropbox.com/s/v8ahfiwt0k61905/RevoUninProSetup.exe?dl=0

Delete all of the registry files that are left over, restart and reinstall.

If necessary you can then renamed the Eudora folders back to original so you don't lose anything.

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Customer reply replied 2 years ago
Are you saying rename all data folders or all program folders (that I am going to delete)???
Tech Support Specialist: Cody, Senior Systems Administrator replied 2 years ago

only ones that say Eudora, do not delete them.

By renaming them, when reinstalling it will create a new Eudora folder.

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Customer reply replied 2 years ago
You are confusing me. I thought you wanted me to uninstall Eudora program folders.
Customer reply replied 2 years ago
I have simply copied the old program folders and the old data (Roaming) folders to my desktop w/ labels.What should I uninstall?
Tech Support Specialist: Cody, Senior Systems Administrator replied 2 years ago

ok that works to

Use revo uninstaller to now uninstall Eudora, and delete all the registry keys and folders aside from what you copied to your desktop.

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Customer reply replied 2 years ago
I have opened this Revo Uninstaller and have no idea how to use it. It lists New Programs and Other Programs and Eudora is not visible in any of them.
Customer reply replied 2 years ago
I found Eudora listed. Should I use Quick Uninstall, since that one deletes leftovers?
Tech Support Specialist: Cody, Senior Systems Administrator replied 2 years ago

Yes, just make sure on the Folders part you don't select and delete the copies on your desktop.

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Customer reply replied 2 years ago
I am using the plain Uninstall command then.
Customer reply replied 2 years ago
I am getting to reboot. What should I do after I reboot?
Tech Support Specialist: Cody, Senior Systems Administrator replied 2 years ago

Reinstall Eudora

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Customer reply replied 2 years ago
Will be back.
Tech Support Specialist: Cody, Senior Systems Administrator replied 2 years ago

ok

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Customer reply replied 2 years ago
I reinstalled Eudora and same problem exists.
Customer reply replied 2 years ago
Are you familiar with how Eudora dialog page is supposed to look?
Customer reply replied 2 years ago
Never mind. I fixed my own problem.
Tech Support Specialist: Cody, Senior Systems Administrator replied 2 years ago

How did you fix it?

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Customer reply replied 2 years ago
Tools - Reset Tools
Tech Support Specialist: Cody, Senior Systems Administrator replied 2 years ago

ok cool, good to hear it's fixed

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