How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Andy Your Own Question
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
16465236
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

Just purchased the HP Pavilion. While going through the

Customer Question

just purchased the HP Pavilion. While going through the setup something happened. I contacted HP Chat and he had me recover to factory settings - When I did this, Windows 10 did not reinstall. I don't have internet now on that computer. Any suggestions
Submitted: 1 year ago.
Category: Computer
Expert:  Harold Hanna replied 1 year ago.

Hello Genie how are you this evening?

Expert:  Harold Hanna replied 1 year ago.

I would like to help you with this situation. Is there an OS at all on that system? Are you getting any relevant error messages?