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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I have problem with my computer using windows 10. The

Customer Question

I have problem with my computer using windows 10. The previous computer I used had the same use with the same hotmail account. Then it finally it got crashed so I got a new Hp with new windows 10 still it behaves bad. The main issue is, the start menu is not work, every time I click on it, it says there is error in start menu and next time i log in it will be fixed but this problem persist. I wonder what problem it is! should I return the computer?
Submitted: 1 year ago.
Category: Computer
Expert:  Dan replied 1 year ago.

Hello and thank you for your question, I look forward to assisting you today. Does your computer have touch screen capabilities?

Customer: replied 1 year ago.
Not it do not have touch screen.
Expert:  Dan replied 1 year ago.

Can you try right clicking on the start button for me please?

Customer: replied 1 year ago.
When i right click then i can see the menu
Expert:  Dan replied 1 year ago.

Okay, now right click then go to search and type settings and let me know when you get there please.

Customer: replied 1 year ago.
search icon is not working
Customer: replied 1 year ago.
this is the list i get and when i click on search it is not working
Expert:  Dan replied 1 year ago.

Clicking on Search doesn't do anything?

Customer: replied 1 year ago.
no, but reached settings through a different way. When I try to add new account or edit the existing account it is not working
Expert:  Dan replied 1 year ago.

Well then it sounds like problems you shouldn't be having with a new computer. I think you better consider returning it for an exchange.

Customer: replied 1 year ago.
Expert:  Dan replied 1 year ago.

It looks like some of the Windows files may be corrupt, but that shouldn't be with a brand new computer.

Expert:  Dan replied 1 year ago.

Did you purchase this at a local retailer?