How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask GeekGal Your Own Question
GeekGal
GeekGal, Computer Support Specialist
Category: Computer
Satisfied Customers: 1359
Experience:  MIS degree and 15+ years experience with both Mac and Windows hardware & software
76665483
Type Your Computer Question Here...
GeekGal is online now
A new question is answered every 9 seconds

Hp 6730b laptop won't boot and there are two padlock icons

Customer Question

Customer: hp 6730b laptop won't boot and there are two padlock icons "A" and "1" that blink three times. Tried removing the battery and holding down the power button. looking for more troubleshooting help. -***** *****
JA: Thanks. Can you give me any more details about your issue?
Customer: i don't think so. like what details?
JA: OK got it. Last thing — Tech Support Specialists generally expect a deposit of about $36 to help with your type of question (you only pay if satisfied). Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 1 year ago.
Category: Computer
Expert:  GeekGal replied 1 year ago.

My name is*****'m a certified computer professional with 15 years of experience. It would be my pleasure to assist you with this.

Expert:  GeekGal replied 1 year ago.

This is often a sign of a hardware problem, meaning possibly the motherboard, the memory, etc. However, it could also be as simple as having a usb drive plugged in that the computer is trying to boot from. Let's begin by unplugging any usb devices (other than mouse and keyboard. Try to boot. If it still fails to boot, giving you the blinking lights, try removing the battery, and power cord, waiting a few minutes and trying to start up with only the power cord, not the battery. Please give this a try and let me know if it helps.

Expert:  GeekGal replied 1 year ago.

If those simple troubleshooting steps do not resolve the issue, here's a link to an HP site that may help you. http://support.hp.com/us-en/document/c01732674. If my answer has been helpful, please be kind and take a moment to rate me so I will be receive credit for my answer. If you need more help, please let me know so I can continue working with you or refer you to another expert. Your complete satisfaction is my goal!

Customer: replied 1 year ago.
i had already done what you suggested. In the meantime, I found a solution in a online forum. Turns out that the GPU was loose and all i had to do was press down on the keyboard near the yuio7890 area, and it booted. Thanks anyway.
Expert:  GeekGal replied 1 year ago.

You're welcome. I'm glad that you were able to find a solution. Have a great weekend!