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My name is*****'m a certified computer professional with 15 years of experience. It would be my pleasure to assist you with this . I will need to ask a few questions. First, what addresses and servers are associated with the CRM app? We will need to begin by checking the pop3 and smtp settings. You only mentioned incoming email. I assume that this means that you are able to send email with no problem. Is that correct?
I apologize profusely, but I had a personal emergency and had to leave the computer for awhile. I will "opt out" so another expert can help. Thank you for your patience!
Hello. My name is ***** ***** I will be assisting you today. Can I remotely connect to your computer, so I can troubleshoot this issue with you?
I'll open this up to others.
Hello Sir/Madam. Thank you very much for giving us an opportunity to help you. I am Jins here to assist you. Please remember these things when we deal with your issue. It may take more than one step/answer to solve a problem. So If my answers don’t work or if you are not satisfied, please don’t Rate my answer as Bad or Poor Service, but please Reply back to me by clicking the “Continue Conversation” or “Reply” button and I will gladly continue to help. Remember, only Rate answer after you are 100% Satisfied. Please do not rate an answer, if you are not satisfied.
Are you using Gmail with SSL on your opentaps ?