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Hello my name is***** will be assisting you today. I will try my best to help you
Ma'am do you know which version of Norton product installed in the old PC?
Did you purchase it online,if so do you have the purchase details in your email?
Which is the operating system installed in the new laptop.Is it windows Xp, Windows Vista, Windows 7, windows 8, Windows 10 or any other
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Thank you for all the details.
Do you get these auto-renewal emails on the gmail address you mentioned in the question?
Have you tried logging into your Norton account,if not please use this link and see if you can login to it https://login.norton.com/sso/embedded/update
Let me know.
Ma'am are you able to login to Norton account using your gmail address ?
Please let me know the status.