How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Andy Your Own Question
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

I received a new laptop from my husband. How do I transfer

Customer Question

I received a new laptop from my husband. How do I transfer my Norton account to the new computer? My email address is***@******.***. The new laptop came with another program which will expire in 15 days and I want to make sure my documents are protected. I would like to stay with Norton. Thank you.
Submitted: 1 year ago.
Category: Computer
Expert:  John replied 1 year ago.

Hello my name is***** will be assisting you today. I will try my best to help you

Ma'am do you know which version of Norton product installed in the old PC?

Did you purchase it online,if so do you have the purchase details in your email?

Which is the operating system installed in the new laptop.Is it windows Xp, Windows Vista, Windows 7, windows 8, Windows 10 or any other


Note: - To reply back to me use the reply box below in this page.

Customer: replied 1 year ago.
My new laptop has Windows 10. I purchased Norton when I received my old laptop several years ago and I had automatic renewal for every year. I lost my paperwork that I had when I ordered Norton.
Customer: replied 1 year ago.
Also, I had Norton 360 on my old machine.
Expert:  John replied 1 year ago.

Thank you for all the details.

Do you get these auto-renewal emails on the gmail address you mentioned in the question?

Have you tried logging into your Norton account,if not please use this link and see if you can login to it

Let me know.


Expert:  John replied 1 year ago.

Ma'am are you able to login to Norton account using your gmail address ?

Please let me know the status.