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Updated browser to windows 10 AND Microsoft Edge browser it…

Customer Question
updated browser to windows 10...
updated browser to windows 10 AND Microsoft Edge browser it disabled my flash and now I cant get it back looked at tech advise no help need help now can't use computer lnothing will work with out flash
Submitted: 2 years ago.Category: Computer
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Customer reply replied 2 years ago
flash player is disabled
Answered in 2 minutes by:
1/22/2016
Tech Support Specialist: GeekGal, Computer Support Specialist replied 2 years ago
GeekGal
GeekGal, Computer Support Specialist
Category: Computer
Satisfied Customers: 1,830
Experience: MIS degree and 15+ years experience with both Mac and Windows hardware & software
Verified

Hi. My name is ***** ***** it would be my pleasure to assist you. Flash player is built in to the Windows Edge browser. However, it is possible that it is not enabled. I can walk you through how to check for that.

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    Customer reply replied 2 years ago
    wait that is the problem but I can't seem to enable flash player
    Customer reply replied 2 years ago
    it disabled my flash when I downloaded windows 10
    Customer reply replied 2 years ago
    I know it is disabled I need to enable it and instructions are greek to me
    Tech Support Specialist: GeekGal, Computer Support Specialist replied 2 years ago

    Please try this and let me know what happens. If you'd rather I do it, I can remotely connect to yoru computer and take care of this for you.

    Open Microsoft Edge

    • Click the "..." button to access the Edge menu.

    • Click on settings

    • Scroll down to the Advanced Settings section and click the View advanced settings button.

    • Locate the Use Adobe Flash Player section and toggle the switch on to enable Adobe Flash Player.

    • Next close yur Edge Browser and re-open it.

    • Go to this link Test Windows Edge Flash and click on Test Flash and let me know what it says.

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      Tech Support Specialist: GeekGal, Computer Support Specialist replied 2 years ago

      I'm hoping that this has helped you to solve your Flash problem. If it has, please be kind and take a moment to rate me so I will be receive credit for my answer. If it hasn't solved your problem, please tell me so I can continue to work on finding a solution for you. Your complete satisfaction is my goal!

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