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My other computer has windows 10 ,it has gone into power…

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hi my other computer has...
hi my other computer has windows 10 ,it has gone into power saving mode and I cannot start it up. mike. do I still have to pay if you don't get my computer working?
Submitted: 2 years ago.Category: Computer
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Answered in 1 minute by:
1/21/2016
Tech Support Specialist: Cody, Senior Systems Administrator replied 2 years ago
Cody
Cody, Senior Systems Administrator
Category: Computer
Satisfied Customers: 4,029
Experience: Systems Administrator
Verified

Is it a laptop or desktop. Powering it off and back on does nothing but have a black screen?

If it's a laptop unplug power cord and battery for a minute, leave battery out and plug it in. Then power it on.

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Customer reply replied 2 years ago
ive tried switching it on and off no difference still in power saving mode
Customer reply replied 2 years ago
it is a desktop with windows 10
Tech Support Specialist: Cody, Senior Systems Administrator replied 2 years ago

the power saving mode is probably indicating that the monitor/cable is not working correctly. Double check the monitor cables, plug them in/out going to from computer and make sure they are tight. Do you know if it's vga (blue end) or dvi (white end) or something else?

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Customer reply replied 2 years ago
ok did that no response ,the computer is a dell OptiPlex 3010 it has two orange lights on on the front numbers 3and4.
Tech Support Specialist: Cody, Senior Systems Administrator replied 2 years ago

What color are the ends of the monitor cable?

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Customer reply replied 2 years ago
one lead iswhite to blue and the other screen is opposite blue to white been working fine till yest
Tech Support Specialist: Cody, Senior Systems Administrator replied 2 years ago

sounds like you have an external graphics card if you have dual monitors

Are both monitors plugged into the very bottom external graphics card? You probably got a Windows update related to your internal/external graphics card. Try only plugging 1 monitor in at a time to see what happens.

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Customer reply replied 2 years ago
sorry one screen is white, the other is blue
Tech Support Specialist: Cody, Senior Systems Administrator replied 2 years ago

blue is probably going to internal graphics card, plug that in

then unplug white cable

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Tech Support Specialist: Cody, Senior Systems Administrator replied 2 years ago

then try the opposite if that doesnt work

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Customer reply replied 2 years ago
ok did both it went straight back to power saving mode.
Customer reply replied 2 years ago
are you still there.
Customer reply replied 2 years ago
hello are you still there or do I have to to just answer.
Tech Support Specialist: Cody, Senior Systems Administrator replied 2 years ago

I had to leave for awhile. Can you remove the external graphics card and just use the internal one?

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Customer reply replied 2 years ago
don't have external its internal
Customer reply replied 2 years ago
all it says is auto detect power saving mode. each time I start up
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