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Quiksilver07070, Computer Support Specialist
Category: Computer
Satisfied Customers: 793
Experience:  Consultant within every computer and networking category. Troubleshoot and maintain various operating systems. Sales Engineering.
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My name is ***** ***** and I'm having issues with my laptop

Customer Question

Customer: My name is ***** ***** and I'm having issues with my laptop connecting to wifi. It shows that the signal is there and that it's conncected, but theres a little yellow triangle with an exclamation point in it and it says no internet, secured, beside it.
JA: Thanks. Can you give me any more details about your issue?
Customer: Well it worked fine yesterday all day then it suddenly stopped. The wifi works for my phone, just not my laptop.
JA: OK got it. Last thing — Tech Support Specialists generally expect a deposit of about $36 to help with your type of question (you only pay if satisfied). Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 1 year ago.
Category: Computer
Expert:  Quiksilver07070 replied 1 year ago.

Hello and thank you for choosing


I think maybe your Network Adaptor needs to be RESET.


Its not the ONLY thing that could be wrong with it, but reseting the network adaptor is where we would start.

Do you know how to do this? Should I give you some general direction? Or do you want Step-by-Step instructions?


What version of Windows do you have? Windows7, Windows8, or Windows 10?

Customer: replied 1 year ago.
Step by step instructions would be nice. And I believe I have windows 10
Expert:  Quiksilver07070 replied 1 year ago. problem.....please give me a minute or two to compile the instructions for you.

Expert:  Quiksilver07070 replied 1 year ago.

The instructions are in the form of a picture, as it is easier to SHOW, than to TELL.....RIGHT...LOL


Anyways, have a look at this link, which contains the picture of the instructions.