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Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 36564
Experience:  Over 20 years of consulting to the IT industry
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V7.132 is not working w/ WIN10. Help!

Customer Question

V7.132 is not working w/ WIN10. Help!
Submitted: 1 year ago.
Category: Computer
Expert:  Richard replied 1 year ago.

Hi there and welcome

Can you tell me please exactly which program you are referring to?

Thank you

Customer: replied 1 year ago.
Microtek ScanWizard Pro V7.132
Expert:  Richard replied 1 year ago.

Thanks,

They did not release a driver for windows 10 (they have actually stopped developing drivers for this), but there are a few tricks that can get it working.

First, whats the exact error you get when it fails?

Customer: replied 1 year ago.
I don't get an error. It just won't scan.
Expert:  Richard replied 1 year ago.

ok, then we need to try a clean install of the scanner.

Click on the windows start and type in Device and click on Devices And printers.

Right click on the scanner and select Remove.

Once done, restart the computer and then install the scanner so that it can be installed new into windows.

Once done, restart before scanner, then try to scan and tell me if it now functions please.

Customer: replied 1 year ago.
The scanner is a ScanMaker i800, a discontinued model which they made no drivers for WIN10. Which drivers should I install?
Expert:  Richard replied 1 year ago.

yes correct, you need to use the original drivers you used when you first installed it.

Customer: replied 1 year ago.
I have the "install disc" on my hard drive, and their are 4 "discs" w/in it. The drivers available are: Vista, WIN7, WIN8, and XP. I came to WIN10 from XP, where it worked just great.
Expert:  Richard replied 1 year ago.

Thanks, ***** ***** windows 8 installation please.

Customer: replied 1 year ago.
Thanks. This will take awhile, so I'll be back when I'm finished. Thanks again.
Expert:  Richard replied 1 year ago.

Thank you David

Customer: replied 1 year ago.
That didn't work. i am no closer to having an operating scanner w/ software than I was before I contacted you folks. Help!
Expert:  Richard replied 1 year ago.

Hi David,

Can you please provide detail on how it did not work.... Please be as specific as possible.

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