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V7.132 is not working w/ WIN10. Help!

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V7.132 is not working w/...
V7.132 is not working w/ WIN10. Help!
Submitted: 2 years ago.Category: Computer
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Answered in 5 minutes by:
1/21/2016
Tech Support Specialist: Richard, Computer Specialist replied 2 years ago
Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 47,537
Experience: Over 20 years of consulting to the IT industry
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Hi there and welcome

Can you tell me please exactly which program you are referring to?

Thank you

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Customer reply replied 2 years ago
Microtek ScanWizard Pro V7.132
Tech Support Specialist: Richard, Computer Specialist replied 2 years ago

Thanks,

They did not release a driver for windows 10 (they have actually stopped developing drivers for this), but there are a few tricks that can get it working.

First, whats the exact error you get when it fails?

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Customer reply replied 2 years ago
I don't get an error. It just won't scan.
Tech Support Specialist: Richard, Computer Specialist replied 2 years ago

ok, then we need to try a clean install of the scanner.

Click on the windows start and type in Device and click on Devices And printers.

Right click on the scanner and select Remove.

Once done, restart the computer and then install the scanner so that it can be installed new into windows.

Once done, restart before scanner, then try to scan and tell me if it now functions please.

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Customer reply replied 2 years ago
The scanner is a ScanMaker i800, a discontinued model which they made no drivers for WIN10. Which drivers should I install?
Tech Support Specialist: Richard, Computer Specialist replied 2 years ago

yes correct, you need to use the original drivers you used when you first installed it.

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Customer reply replied 2 years ago
I have the "install disc" on my hard drive, and their are 4 "discs" w/in it. The drivers available are: Vista, WIN7, WIN8, and XP. I came to WIN10 from XP, where it worked just great.
Tech Support Specialist: Richard, Computer Specialist replied 2 years ago

Thanks, ***** ***** windows 8 installation please.

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Customer reply replied 2 years ago
Thanks. This will take awhile, so I'll be back when I'm finished. Thanks again.
Tech Support Specialist: Richard, Computer Specialist replied 2 years ago

Thank you David

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Customer reply replied 2 years ago
That didn't work. i am no closer to having an operating scanner w/ software than I was before I contacted you folks. Help!
Tech Support Specialist: Richard, Computer Specialist replied 2 years ago

Hi David,

Can you please provide detail on how it did not work.... Please be as specific as possible.

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