Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

E; very glad to know you! I have a very big problem with my…

Customer Question
Hie; very glad to...

Hie; very glad to know you! I have a very big problem with my hotmail account and my walk to recuperate is terrifying :

Technician's Assistant: Thanks. Can you give me any more details about your issue?

Yes, sorry, I did tape on 'enter'...

Technician's Assistant: OK got it. Last thing — JustAnswer charges a fee (generally around $36) to post your type of question to Computer Experts (you only pay if satisfied). There are a couple customers ahead of you. We can help you for less if you're not in a rush. Are you willing to wait a bit?

In may, my Macbookpro was stolen; it was bought in belgium but in that moment, I was in Costa Rica and I whent to a Icon, reseller in Mac products and bought there a new-one ; one of the problems lies in the qwerty presentation and when I tryed to install my personal accounts, I found impossibilities to get some letters & signs obviously necessary for my passwords,what made the help of the reseller quasi unevitable to reach access to my account ...but they trayed so many times without success that I bought a samsung in order to try myself at home ;... an oder proble rised , with the connection : I'm located in a place where the connectivity is very unstble so that I had too often to restart the requests of recuperation of precisely my hotmail account ... untill the moment when I received a message from microsoft saying that my accont was unreachable ; they than linked me with a special form to recuperate but without variation, they replayed to me that they could not recognise with security that I was the owner of my account ... ... ... What can I do now, what have I to do ?? my blockated mail account contains a lot of datas I need , almost everyday !!please, if you know a way to reach Microsoft whitout an automatic solutionless answer , a way in order to certify my identity as owner of this mail account , ... please say it to me ; and in the same spirit , if you don't expertise about Mac , tel me where to adress my problem . with so many thanks . philippe convent ; my new mail address is -***@******.*** (...but gIves to me no chance to reach the hidden datas of the old-one )

Submitted: 2 years ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 16 minutes by:
1/19/2016
Tech Support Specialist: GeekGal, Computer Support Specialist replied 2 years ago
GeekGal
GeekGal, Computer Support Specialist
Category: Computer
Satisfied Customers: 1,703
Experience: MIS degree and 15+ years experience with both Mac and Windows hardware & software
Verified

Hi there. My name is***** will be my pleasure to assist you with this. Please give me just a moment to review your comments about your hotmail account issues. I realize that you also have issues with your Macbook, but let's address the email account issues first.

Ask Your Own Computer Question
Tech Support Specialist: GeekGal, Computer Support Specialist replied 2 years ago

I do apologize, but after carefully reading over your comments, it seems that you have already done everything that I would suggest, including completing the form that you can use to request access when you don't have the answers to the security questions or access to the cell phone or alternate email address for your account. I will "opt out" in the hopes that another expert will pick this up and be able to help. Have a wonderful day!

Ask Your Own Computer Question
Customer reply replied 2 years ago
May I add this (but I think well that you know how Microsoft reacts...) : the reasons invoked by Microsoft to make my account unreachable are 'too many times asked for recuperation ; too many different devices asking for recuperation' , and least, that they couldn't be sure , with my answers on the special form , that I'm the owner ...! regards ***** *****
Tech Support Specialist: Robert M., Consultant replied 2 years ago
Robert M.
Robert M., Consultant
Category: Computer
Satisfied Customers: 9,392
Experience: 30 yrs. in NYC computer industry working with PC and networks, banks, brokerage, legal etc.
Verified

That is tough. especially coming from different countries its going to set off flags with them.

You can TRY calling 800 microsoft but it will be a hell of a long wait time and a lot of being switched around and no guarantee you ever get to anybody that can help.

this page will show how to type any ascii symbol on the mac. But i don't know that it will make much difference at this point if the account is already blocked

http://www.idautomation.com/kb/mac_ascii.html

I think the best thing that you can do is to keep filling in the special form with different guesses and hope you can get enough right to let it pass.

Ask Your Own Computer Question
Customer reply replied 2 years ago
thanks , Sir , but filling new forms to recup. will eanble them to justify that 'someone could be traying to recuperate my mail-account...., and surely if I give other or fantasic answers ... I fullfilled the form with all the replies they wanted (last mails send, last 'objects-tittles' , replay to the control questions ... ; the only uncertain answrers where about my old paswords because I opened this accont more than 15 years ago..., and, having no financial account by them, I didn't answer to this question ; I'm sure they could verify my identity as owner ; I don't understand how it is possible not to be able to explain more nor why this happens nor who I'm , for ex. by scanning my IDcard ,my signature, my other mail-address subscribed at the same time (but where the function was only to avoid to mix different matters ) or other thinks certifying who I'm . kind regards ***** ***** I don't have up to now alternative ways to desblock the situation ; to phone is for me quite impossible: I don't live in USA but in Costa Rica and with a cellular whose connection is uncertain ( cuts) and unpayable ! P.S. : are you sure that there is no mail address to contact a Microsoft service , directely ( like by the phone...) to explain and thereafter know what they exacety want to justify my identity by other forms or pieces or certifications ( for ex. for my stolen Mac, the aquisition of a newone -but qwerty, and of a samsung , and later, for my comfort an other Mac - azerty- in Brussels regards philippe convent
Tech Support Specialist: Robert M., Consultant replied 2 years ago

No there is no other way. Hotmail is a free service. The only way that they make money is by limiting their costs. That means almost no support that is not computerized.

They have literally thousands of people with these kinds of issues every single day. From their business standpoint its more efficient to lose you as a customer than to have to spend actual time of a person helping you.

I would again suggest filling out the form again and putting in the old password ***** time. Knowing that password ***** any previous password ***** a long way to showing that you do own the account. Even more so than an id or passport as they don't require you to have the account in your own name. What they require is knowing that you are the one that created and had access to the account. Not that you are the person listed on it.

Ask Your Own Computer Question
Was this answer helpful?
Ask Robert M. Your Own Question
Robert M.
Robert M.
Robert M., Consultant
Category: Computer
Satisfied Customers: 9,392
9,392 Satisfied Customers
Experience: 30 yrs. in NYC computer industry working with PC and networks, banks, brokerage, legal etc.

Robert M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,240 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
It will not go beyond the start up page. Thinkpad. Windows
no. It has been dead for about a month. I had given up, but am now trying before I take it to a local shop. … read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
508 satisfied customers
I need to download Office 365. I have an account for two
I need to download Office 365. I have an account for two computers. I have only downloaded it on one and am now ready to do it for my laptop, but don't remember how. … read more
UranIT
UranIT
IT Consultant, Network and System Admin
Associate Degree
872 satisfied customers
Prints with lines in cyan. I've cleaned heads, used new ink,
prints with white lines in cyan. I've cleaned heads, used new ink, still leaves same blank areas on cyan before and after print nozzle check … read more
Steve Asher
Steve Asher
AAS Network Infrastructure
130 satisfied customers
My epson printer stopped connecting to wifi. Workforce
have not been able to reconnect for about 1 week before one every few months i would loose connection put all i every did was re enter the password ***** again … read more
Moses C
Moses C
Bsc
618 satisfied customers
I do not know how to reset myaccount. Mac ois. Ois. Tried
Tried nothing . It is only around 6mths old.I have no trouble with my Mac it is when the Apple TV is on … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
I bought a HP 2600 printer and it says I can order a CD for
I bought a HP 2600 printer and it says I can order a CD for install. How do I order that CD. … read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
Mircrosoft solitare collection will not responed to open.
mircrosoft solitare collection will not responed to open. however it was working yesterday … read more
Cody
Cody
Computer Science
2,296 satisfied customers
I have a Gateway DX4870-UB308 and would like to upgrade to a
Hello - I have a Gateway DX4870-UB308 and would like to upgrade to a video card. What card should I get? … read more
UranIT
UranIT
IT Consultant, Network and System Admin
Associate Degree
872 satisfied customers
It says its working on updates, 100% complete. But its been
It says its working on updates, 100% complete. But its been doing this for three days now. Won't stop. … read more
Moses C
Moses C
Bsc
618 satisfied customers
I have just done a repair om office and I neeed to activate
I have just done a repair om office and I neeed to activate it … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
964 satisfied customers
Received a message that a virus was detected by firewall.
Received a message that a virus was detected by firewall. Computer is locked and says to call a number but I'm afraid it's not legitamate … read more
Shefin
Shefin
Technical Support Executive
Engineering Diploma
222 satisfied customers
Id like to restore my laptop to factory settings from boot
hello id like to restore my laptop to factory settings from boot menu … read more
Satchi
Satchi
Bachelor\u0027s Degree
2,102 satisfied customers
It's my iPhone— I can't get current messages. Dell. I
Rebooted several times. Talked with Apple several times. They said the phone was perfectly and I needed to contact gmail. … read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
EnI may have koobface on my PC again. Windows 10 custom made
I went to what I thought was amazon site but it was a malware site … read more
UranIT
UranIT
IT Consultant, Network and System Admin
Associate Degree
872 satisfied customers
How do you know if you have hacked? HP. I am not sure
I am not sure anything is going on but how can i tell? … read more
Wes
Wes
Consultant
Bachelor\u0027s Degree
371 satisfied customers
I received a blue screen with a warning from Microsoft Edge
I received a blue screen with a warning from Microsoft Edge stating that Microsoft Warning Alert. … read more
Cris
Cris
60 satisfied customers
Microsoft installed an update this morning and since it was
Microsoft installed an update this morning and since it was installed, my Microsoft Office XP - Excel won't work properly. Was there something in the update that is interfering with the program? … read more
Cody
Cody
Computer Science
2,296 satisfied customers
Cannot recover/start my PC without a password. I'm
Cannot recover/start my PC without a password. I'm stumped!!... … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x