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Andy, Computer Consultant
Category: Computer
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Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Company in india technical support locked down my computer

Customer Question

company in india technical support locked down my computer and I called the # ***** the
screen Friday 1/15/2016 I called and he got on the computer with me and made the repair
then he said it would be 299.99 charged to my discover by pay pal then we could not get the password ***** work and I have to leave he said it would shut down by 12:00 Monday 1/18/2016 if I did not make payment he has already called and I did not take the call
I feel very uncomfortable about this problem he got my credit card # ***** and I have already called the discover people but no charge at this time. what do I need to do
Submitted: 1 year ago.
Category: Computer
Expert:  Breland replied 1 year ago.

Hello Kathleen. My name is ***** ***** I'll be happy to assist you today.

Bluntly put, you are involved in a scam. I'm glad to hear there have been no charges yet. If it were me, I would close that credit card immediately before any charges get posted.

Second, I highly advise having a technical expert clean the ransomware from your computer. I can do this, if you would like.