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I have a problem.... about 3 weeks ago I could see my WD…

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I have a problem.... about...
I have a problem.... about 3 weeks ago I could see my WD Cloud drives in File Explores then on day I couldn't see them anymore. The other computers in my network see's them fine but this Windows 10 computer does not. What could have happened?
Thanks,
Roger
Submitted: 2 years ago.Category: Computer
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Answered in 3 minutes by:
1/17/2016
Tech Support Specialist: Bryan, Computer Support Specialist replied 2 years ago
Bryan
Bryan, Computer Support Specialist
Category: Computer
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
Verified

Hi, and thank you for asking your question.

It looks like your security program might be blocking access to the WD Cloud drives on your system now.

May I set up a quick, secure remote session (no extra charge) to check the issue now?

Please reply back to me below. Thank you.

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Customer reply replied 2 years ago
that would be ok
Customer reply replied 2 years ago
Hello
Tech Support Specialist: Bryan, Computer Support Specialist replied 2 years ago

Hi again, please accept my sincere apologies for the delay in getting back to you - I had gone off for the day when you replied back to me. I'll be available throughout the day today; kindly leave me a reply when you get this, and we will take the issue further. Thank you.

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