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When I download the driver install software video capture…

Customer Question
When I download the driver...
When I download the driver install software for the video capture device I just bought from Elgato, I get an "unknown device" in Windows 7, 64 bit.
How can I solve this problem?
Submitted: 2 years ago.Category: Computer
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Answered in 8 minutes by:
1/17/2016
Tech Support Specialist: Cody, Senior Systems Administrator replied 2 years ago
Cody
Cody, Senior Systems Administrator
Category: Computer
Satisfied Customers: 4,036
Experience: Systems Administrator
Verified

What is the make/model of your computer?

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Customer reply replied 2 years ago
My computer is a ACER Predator G5910 - 162 (desktop games PC bought in 2011 with an Intel i7/2600, 2.6 GigaHz chip, NVIDIA GeForce video card, 4GB memory, 2 TB disk, running under Windows 7, 64 bit,
Tech Support Specialist: Cody, Senior Systems Administrator replied 2 years ago

If you go to properties of that unknown device, any indication on what it is?

You can go here, search by product, make sure everything is up to date on firmware version. http://www.acer.com/ac/en/US/content/drivers

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Customer reply replied 2 years ago
As you can see on the added files (Snip1.jpg and Snip2.jpg, in French), it is a standard USB bus controller,
and it has an "error code 43". I have deleted it from the list of devices and trird another install.
Then, at first, there was no longer a yellow mark, but it soon came back.
The "detail" list is too long to send you as snippets, so I added the source file for this driver, as downloaded from "Elgato".
Hope this will help you reproducing the problem ?Alex
Tech Support Specialist: Cody, Senior Systems Administrator replied 2 years ago

What all usb devices are plugged in?

See if you can unplug 1 at a time to see if this unknown device disappears in device manager to determine what it is.

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Customer reply replied 2 years ago
I have a lot of USB devices and I know which one I am dealing with, since that's what causes the problem: I have bought a little gadget from a company called "Elgato", to connect to a TV tuner (using either SCART or HDMI cables) watch the TV program while it is converting it in real time into a mpeg 1 or 2 or an avi. So, all the difficulty rests with the computer side. What I need would be an error-free installation program but, if this is faulty or if it has errors, as it seems, an error-free set of all the actual driver files to install manually - but where can I get that from ?
Alex
Tech Support Specialist: Cody, Senior Systems Administrator replied 2 years ago

Go here scroll to bottom, is this something you have? Go to the corresponding hardware you have and they have drivers listed.

https://www.elgato.com/en/support#downloads documentation

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Tech Support Specialist: Cody, Senior Systems Administrator replied 2 years ago

Checking in to see if you still need help with this issue, if so please reply at your convenience.

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Tech Support Specialist: Cody, Senior Systems Administrator replied 2 years ago

.

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