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When logging off my laptop i got a message "do not power off…

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When logging off my laptop...
When logging off my laptop i got a message "do not power off or unplug your machine update 1 of on1". The mouse keeps spinning but doesnt make any progress. Its been stck like this for days.
Submitted: 2 years ago.Category: Computer
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Answered in 4 minutes by:
1/17/2016
Tech Support Specialist: Michelle, Computer Support Specialist replied 2 years ago
Michelle
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 6,075
Experience: B.Sc. Computer Science with Honors
Verified

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

I am sorry to know that you are facing problem with your computer.

Push and hold down the power button for 15 seconds and once it powered off wait for 3 mins and then power it back on.

The windows update has basically frozen the computer follow the steps and after turning it back on you will be back on your normal windows screen.

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Customer reply replied 2 years ago
You didnt really answer the question. not satified with the answer
Tech Support Specialist: Michelle, Computer Support Specialist replied 2 years ago

Did you follow the steps i gave you sir. I will make sure you are satisfied with our service.

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Customer reply replied 2 years ago
I am not a sir excuse meYou didnt give me any steps except a hard shut down which i should not have to do. Your answer is not satisfactory
Customer reply replied 2 years ago
I guess its time to switch to Apple
Tech Support Specialist: Michelle, Computer Support Specialist replied 2 years ago

I believe the problem is resolved and you are telling me if you have follow the steps or not. What steps do you want to run on a frozen computer till we do not shut down and restart it back Let me know if any one can run any command on a frozen screen as you want.

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Customer reply replied 2 years ago
No its not. I want my money back
Customer reply replied 2 years ago
Its not frozen. The computer is having an issue with installing its updates
Customer reply replied 2 years ago
It spacifically said dont shut down computer
Tech Support Specialist: Michelle, Computer Support Specialist replied 2 years ago

I will open the question on the open pool for other experts you will get a reply from any one once they reply.

On your question you clearly said your pc is frozen on update screen and not mentioned issue with installing its updates or errors.

Your question posted with us:

"When logging off my laptop i got a message "do not power off or unplug your machine update 1 of on1". The mouse keeps spinning but doesnt make any progress. Its been stck like this for days".

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Customer reply replied 2 years ago
D you read the message. I said nothing about a pc being frozen. It told me not to power off and you tell me to do a hard shut down. That doesnt make sense.
Tech Support Specialist: Cody, Senior Systems Administrator replied 2 years ago
Cody
Cody, Senior Systems Administrator
Category: Computer
Satisfied Customers: 4,081
Experience: Systems Administrator
Verified

The previous expert is correct in saying you do need to power off the computer and turn it back on.

We can then troubleshoot the issue for the Windows update that was hung.

The screen you're describing happens during Windows updates sometimes where it gets stuck on an update and will just sit there until you break the infinite loop by powering it off and back on. This will not hurt the computer in anyway, we need to break the cycle it's currently in to troubleshoot further.

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Tech Support Specialist: Cody, Senior Systems Administrator replied 2 years ago

Checking in to see if you still need help with this issue, if so please reply at your convenience.

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Customer reply replied 2 years ago
I did a hard shut down and it did it again s couple days later. Is there anything that can be done about it? Is the computer still getting itsupdate a if I have to do hard shut down every time?
Tech Support Specialist: Cody, Senior Systems Administrator replied 2 years ago

You can look in update history to see if it's failing on same update or not.

If it is, try downloading the update manually.

Right click computer --> properties --> windows update --> view update history.

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Tech Support Specialist: Cody, Senior Systems Administrator replied 2 years ago

Checking in to see if you still need help with this issue, if so please reply at your convenience.

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