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My windows 7 vista HP won't start up correctly due to HP…

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My windows 7 vista HP...
My windows 7 vista HP won't start up correctly due to HP servers. Hp users was added wrong then shut down and restarted. The password ***** in wrong password ***** not authorized to use computer. Can changes be made to change authorization for me to use my computer again?
Submitted: 2 years ago.Category: Computer
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Answered in 3 minutes by:
1/16/2016
Tech Support Specialist: Bryan, Computer Support Specialist replied 2 years ago
Bryan
Bryan, Computer Support Specialist
Category: Computer
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
Verified

Hi, and thank you for asking your question.

First off, please restart your computer and tap down the F11 key repeatedly at bootup, just as the HP logo comes on.

Does this bring up a HP recovery screen, by any chance?

Please reply back to me below. Thank you.

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Tech Support Specialist: Bryan, Computer Support Specialist replied 2 years ago

Kindly update me on the issue when you can; thanks.

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Tech Support Specialist: Bryan, Computer Support Specialist replied 2 years ago

.

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Bryan
Bryan, Computer Support Specialist
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