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Bryan, Computer Support Specialist
Category: Computer
Satisfied Customers: 11968
Experience:  8+ years of professional support for tech-related issues, including computers, email and software.
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My windows 7 vista HP won't start up correctly due to HP

Customer Question

My windows 7 vista HP won't start up correctly due to HP servers. Hp users was added wrong then shut down and restarted. The password ***** in wrong password ***** not authorized to use computer. Can changes be made to change authorization for me to use my computer again?
Submitted: 1 year ago.
Category: Computer
Expert:  Bryan replied 1 year ago.

Hi, and thank you for asking your question.

First off, please restart your computer and tap down the F11 key repeatedly at bootup, just as the HP logo comes on.

Does this bring up a HP recovery screen, by any chance?

Please reply back to me below. Thank you.

Expert:  Bryan replied 1 year ago.

Kindly update me on the issue when you can; thanks.

Expert:  Bryan replied 1 year ago.