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Andy, Computer Consultant
Category: Computer
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Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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In september I switched from 7 to 10. First it just crashed

Customer Question

In september I switched from 7 to 10. First it just crashed my computer so I took it in to Micorosoft and bought the support package for one year. The computer has not run correctly since. it is very sluggish. The cursor stops and starts when trying to move around the screen. The screen freezes, Adobe constantly crashes. Not a good experience. Should I be going back to 7?
Submitted: 1 year ago.
Category: Computer
Expert:  Cody replied 1 year ago.

Hello. My name is ***** ***** I will be assisting you today.

Has it been more than 30 days since you upgraded to Windows 10?

If not you can revert back.

Otherwise you could do a refresh which will reinstall Windows 10, however it will remove any programs you have installed. You'll have to reinstall all your programs. It will however keep your documents, and any files you have.

Expert:  Cody replied 1 year ago.

Sorry I just saw you did this in September, so you can't revert back to Windows 7.

Expert:  Cody replied 1 year ago.

Checking in to see if you still need help with this issue, if so please reply at your convenience.