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Hi, and thank you for asking your question.
Are you trying to change the username for your email account? If so, who's your email service, e.g. Gmail, Hotmail, etc.?
Please reply back to me below. Thank you.
(Please disregard any phone call offer if it shows up on your screen now, and instead reply back to me below.)
I can also set up a quick, secure remote session (NO extra charge), to assist you with setting up a new username for your account. Do let me know.