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Hello and thank you for choosing JUSTANSWER.com
IM very sorry to hear you are having so much trouble trying to get online.
Can you give me some more information about what kind of computer that is giving you the problem? What is the make and model of that computer?
Alrighty.......it sounds like the Printer Driver might need to be REinstalled.
Or the printer is unplugged from the computer? Or the printer is turned off? Or the computer needs to be restarted.
Which would you like to try first?
It could be.
Have you always been able to print normally with this Dell computer and this printer?
Yes i am here....i am thinking...... please be patient
Can I offer you remote support to correct this, if you are still online and want to work on this.