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I bought a new comp table but when i went to hook my comp up

Customer Question
it wouldnt so i bought...
I bought a new comp table but when i went to hook my comp up it wouldnt so i bought a router but now it says one or more protocals are missing what can i do to fix this
Submitted: 2 years ago.Category: Computer
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Answered in 5 minutes by:
1/9/2016
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 2 years ago
Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 5,912
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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Can you type me the full message you get about the missing protocols?

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Customer reply replied 2 years ago
One or more network protocals are missing on this computer
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 2 years ago

Which antivirus software are you running and which operating system? Thanks

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Customer reply replied 2 years ago
Windows 10 defender
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 2 years ago

Any third party anti virus like Kaspersky?

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Customer reply replied 2 years ago
No
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 2 years ago

Which computer are you using to talk to me?

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Customer reply replied 2 years ago
My phone has 4g
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 2 years ago

Are you able to connect the computer via Ethernet?

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Customer reply replied 2 years ago
No was trying to hook it up
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 2 years ago

Wi-Fi?

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Customer reply replied 2 years ago
Just moved my com
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 2 years ago

So there is no wifi only ethernet?

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Customer reply replied 2 years ago
Just moved my computer and wont conect now
Customer reply replied 2 years ago
I have wifi
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 2 years ago

I understand. BUT can you please tell me what i am asking for. How were you connecting previously (WiFi or via Ethernet)?

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Customer reply replied 2 years ago
Cant conect to it tho
Customer reply replied 2 years ago
Wifi sorry
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 2 years ago

Okay. Hold Windows Key and Press X. Choose Device Manager and let me know once there.

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Customer reply replied 2 years ago
Im there
Customer reply replied 2 years ago
Ok im there
Customer reply replied 2 years ago
Did i loose you
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 2 years ago

Scroll down and expand network adapters, and type me the names of the adapters here.

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Customer reply replied 2 years ago
Realtec
Wan mini port(IKE v 2
Wanmini port (ip)
Wan miniport IPv6
Wan miniportL2TP
Wan mini port network moniter
Wan mini port PPOE
wan mini port pptp
Wan mini port SSTP
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 2 years ago

Is there one which has the words 802.11 something?

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Customer reply replied 2 years ago
Nope
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 2 years ago

Does it just says Realtek?

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Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 2 years ago

There should be more words next to it

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Customer reply replied 2 years ago
realtec PCle GBE family controler
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 2 years ago

This doesn't lists the wireless card, that means you were connecting to the internet via cable hooked up to your computer, right?

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Customer reply replied 2 years ago
Earthinet i think via wifi
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 2 years ago

Don't see wireless card in the list.

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Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 2 years ago

Hold Windows Key and Press R. Type ncpa.cpl and click Ok. tell me if you see connected written next to any adapter? and how many adapters are shown there?

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Customer reply replied 2 years ago
My ethernet network thing came up but says unidentified network
Realtec PCle GBE family controller
Customer reply replied 2 years ago
Dont see conected anywhere
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 2 years ago

Okay. Please right click on it and choose Disable. Then restart your PC and go back here, to re-enable it by right clicking it, then test.

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Customer reply replied 2 years ago
Ok
Customer reply replied 2 years ago
Test ? I have enable?
Customer reply replied 2 years ago
Still says unidentified network
Customer reply replied 2 years ago
Nothing?
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 2 years ago

Power off earthlink router, then power it back on and then test.

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Customer reply replied 2 years ago
Nothing
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 2 years ago

Hold Windows key and Press X. choose command prompt, type ping 4.2.2.2 and hit the enter key. Then tell me what message do you get?

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Customer reply replied 2 years ago
Ping request could not find host check the name and try again
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 2 years ago

While moving, did you move or change anything with your earthlink router?

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Customer reply replied 2 years ago
i bought a new router old one wouldnt conect thought it was bad
Customer reply replied 2 years ago
I can hook old one back up but samething happens
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 2 years ago

I beleive you would need to call a technician from your ISP to configure your router.

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Customer reply replied 2 years ago
Ok thanks
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 2 years ago

Welcome.

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