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Hello. My name is ***** ***** I will be assisting you today. Can I remotely connect to your computer, so I can troubleshoot this issue with you?
There is no single answer in this situation, there's a hundred different things that could be going on with your PC.
I would need to look it over to see if I could pinpoint what is turning it on.
Checking in to see if you still need help with this issue, if so please reply at your convenience.