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Hi there. My name is***** will be my pleasure to assist you with this. i am a computer expert with JustAnswer.com. I believe that you will need to contact customer service at the company that you purchased the Drone from. If you woudl like assistance with doing so I will happy to help, but I will need to ask a few questions.
First of all, where was this purchased from and on what date? Do you happen to have an order #?