How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jins M. N. Your Own Question
Jins M. N.
Jins M. N., Computer Support Specialist
Category: Computer
Satisfied Customers: 2570
Experience:  Qualified Computer Professional - 12+ years experience. Expert in Computer Hardware & Graphic Design
Type Your Computer Question Here...
Jins M. N. is online now
A new question is answered every 9 seconds

I want to permanently delete my account. SOMEONE HACKED MY

Customer Question

Submitted: 1 year ago.
Category: Computer
Expert:  Michelle replied 1 year ago.

Hi, My name is ***** ***** i will be assisting you

Please let me know which account you are facing a problem with which you want to close

Customer: replied 1 year ago.
Two accounts: First one is connected to Pilatesconnection in Columbus, Ohio. Someone Hacked so I can not log in.
Second account same problem: Was Hacked; both accounts deal with my *******@*****.*** accounts.
Customer: replied 1 year ago.
Ignore the call me. They do not tell you upfront about the extra charge.
Expert:  Michelle replied 1 year ago.

i would need bit of more help in understanding the problem here

is it an email account that you need help in getting closed or getting password ***** that you can login to it

or is it something else

Customer: replied 1 year ago.
I find this confusing, I had contacted Facebook and now am dealing with a different company. First find the face book listing for Pilates connection located in columbus, ohio
Expert:  Michelle replied 1 year ago.

i seem to be out of ideas about the exact issue you are facing and will opt out and let other experts review

Customer: replied 1 year ago.
When someone Hacked my account they entered the *******@*****.*** plus a password ***** is not mine and I can not log into facebook.
Customer: replied 1 year ago.
I need an answer Now! Why are you people connected to Facebook? Michelle appears to have no experience with facebook.
What a farce!
Expert:  Jins M. N. replied 1 year ago.

Hello Sir/Madam. Thank you very much for giving us an opportunity to help you. I am Jins here to assist you. Please remember these things when we deal with your issue. It may take more than one step/answer to solve a problem. So If my answers don’t work or if you are not satisfied, please don’t Rate my answer as Bad or Poor Service, but please Reply back to me by clicking the “Continue Conversation” or “Reply” button and I will gladly continue to help. Remember, only Rate answer after you are 100% Satisfied. Please do not rate an answer, if you are not satisfied.

Didn't you tried to recover your password ***** gain access to the Facebook account that hacked ? Or the Email account associated with it also hacked ? If so you should try the following:

  1. Visit
  2. Click on My Account is Compromised button on that page.
  3. Enter the email in the first block which you used to sign in with and click on Login
  4. After Three failed login attempts you will get a screen that shows your facebook profile image
  5. Click on This is Me button
  6. Click on Reset My Password button
  7. Click on No longer have access to these ? link
  8. Enter a new email address in the box and conform it. You will receive a confirmation mail on that Email.
  9. Reply to the confirmation mail describing that your profile has been hacked by some person and you would like them to disable the profile completely and add some more description about the activity going on from your profile.
  10. After sometime, you will get one more confirmation mail asking if you are able to access your email or not. Reply negatively.
  11. In a day or two, you will have your account disabled and feel free to make a new one.


Customer: replied 1 year ago.
No you did not have the right answer for my problem. Delete all charges and I will not send in a rating.We are Done Period. Do not contact this address again. Your company is a RIP OFF!!!
Expert:  Jins M. N. replied 1 year ago.

Let me know what is the problem you are facing on following my instructions. Can I remote onto your Machine and have a look at your problem? It’s fully secure and you can see what I am doing at all times. If you wish please accept my remote support offer and let me know your time zone and the time period you prefer for remote support. Then I can send you the details to connect.


Customer: replied 1 year ago.
Had it fixed by another company. Cancel all charges and do not bother us Again!