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Quiksilver07070, Computer Support Specialist
Category: Computer
Satisfied Customers: 793
Experience:  Consultant within every computer and networking category. Troubleshoot and maintain various operating systems. Sales Engineering.
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Windows 10 loaded onto my computer overnight, I forgot that

Customer Question

windows 10 loaded onto my computer overnight, I forgot that I asked for this months ago. anyway, all my documents and photos are not on file manager. where are they?
Submitted: 1 year ago.
Category: Computer
Expert:  Quiksilver07070 replied 1 year ago.

Hello and thank you for choosing


What OS did you UPGRADE from?


Was it WIndows 7, or Windows 8?

Customer: replied 1 year ago.
I believe that I had windows 7
Expert:  Quiksilver07070 replied 1 year ago.

For windows 7 upgrade to Windows 10:


The upgrade puts all of the files from the Windows 7, in a folder called Windows.old


IN this folder will be all the files you had on Windows 7. Do not delete it.....or they will be gone forever.


However, you DO want to copy the files FROM the windows.old folder, as quickly as possible to an external hard drive.....or back them up SOMEWHERE!

Customer: replied 1 year ago.
I don't find anything in file manager called windows.old
Expert:  Quiksilver07070 replied 1 year ago.

Are you logged into Windows 10, as a TEMPORARY PROFILE?


Go to Settings > Accounts > Sync your settings. If you’re signed in with a temporary profile, you’ll see a message at the top that says You are logged on with a temporary profile. Roaming options are currently unavailable.

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