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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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My computer has the tech support syskey virus. windows 8.

Customer Question

my computer has the tech support syskey virus. windows 8. cannot log onto computer. all i have is the start up password ***** are there any solutions?
Submitted: 1 year ago.
Category: Computer
Expert:  Cody replied 1 year ago.

Hello. My name is ***** ***** I will be assisting you today.

What happens when you try to login?

Customer: replied 1 year ago.
sometimes nothing, sometimes system restarts and then back to start up password.
Expert:  Cody replied 1 year ago.

Can we try a remote session, if you're able to get logged in and connect me?

Customer: replied 1 year ago.
i am on a different computer than the infected one
Expert:  Cody replied 1 year ago.

Can you get on the infected one?

Customer: replied 1 year ago.
i cannot log onto that laptop.
Expert:  Cody replied 1 year ago.

oh sorry I thought you said you were able to login sometimes.

Customer: replied 1 year ago.
do you know what this virus is?
Customer: replied 1 year ago.
microsoft support syskey scam. google it.
Expert:  Cody replied 1 year ago.

Let's try a few passwords to start off with. Appears others have had success with this in the past.

123

1234

12345

Expert:  Cody replied 1 year ago.

ari123 123 12345 123450 123456

Expert:  Cody replied 1 year ago.

If that doesn't work, we'll need to burn a CD and boot from it. Do you have any blank CDs we can burn?

Customer: replied 1 year ago.
after 3 tries it restarted and i am at the automatic repair window
Customer: replied 1 year ago.
restart or advanced options are the choices
Expert:  Cody replied 1 year ago.

try the restart

Customer: replied 1 year ago.
is there any way we could take a break for about an hour. i really need to run to the bank right now before they close.
Expert:  Cody replied 1 year ago.

that's fine, I'll be around all night

Customer: replied 1 year ago.
it took me back to the startup password *****
Customer: replied 1 year ago.
just leave this screen up until i get back?
Expert:  Cody replied 1 year ago.

Yes that's fine, when you get back, see if you can finish out that list of passwords with restarts in between. Then we'll burn a CD to boot from.

Customer: replied 1 year ago.
will be back asap.
Expert:  Cody replied 1 year ago.

k

Customer: replied 1 year ago.
hey cody, i'm back.
Expert:  Cody replied 1 year ago.

you get through all the passwords? You have access to a blank CD?

Customer: replied 1 year ago.
still trying passwords. shuts down and restarts. takes time.
Customer: replied 1 year ago.
no luck on the passwords. i was able to get into advanced options. i have a screen that has start-up settings that you might be able to use. like safe mode.
Expert:  Cody replied 1 year ago.

see if safe mode with networking works

Expert:  Cody replied 1 year ago.

If that doesn't work, we need to download this file to a working PC and burn it onto a CD.

http://computernetworkingnotes.com/images/tips_and_tricks/xp/download/cd080802.zip

Customer: replied 1 year ago.
there is no administrator set up on this computer. don't need it for advanced options. clicked safe mode with networking. went back to startup password ***** i have a blank disk.
Expert:  Cody replied 1 year ago.

ok download the above file, extract it.

then burn that cd080802.iso file to the CD

I use this program to burn CDs http://www.softsea.com/download/ISO-Image-Burner.html

Customer: replied 1 year ago.
what file?
Customer: replied 1 year ago.
what do you mean extract?
Expert:  Cody replied 1 year ago.

when you download it

you have to right click the folder and go to extract

Customer: replied 1 year ago.
hey, i am back. accidentally closed window. couldn't find ya.
Customer: replied 1 year ago.
i think the disc is ready
Customer: replied 1 year ago.
are you there?
Expert:  Cody replied 1 year ago.

yes, put the CD in the infected computer

It should boot up on its own, if not press F12 repeatedly on startup and choose to boot from CD/DVD

Customer: replied 1 year ago.
can you just call me ? would be easier.
Expert:  Cody replied 1 year ago.

Once we get it booted, it's easy steps from here on out.

Attached are step by step screenshots.

Customer: replied 1 year ago.
my screen doesn't look like that. i have a screen that has ' boot menu 'at the top left. under that is:
HDD/SSD; TOSHIBA MQ01ABD050
USB
ODD: TSSTcorp CDDVDW
LAN: Realtek PXE
Expert:  Cody replied 1 year ago.

we want ODD: TSSTcorp CDDVDW

Customer: replied 1 year ago.
it went to 'automatic repair ' screen
Expert:  Cody replied 1 year ago.

try again, if cd is working it'll boot to diff menu

Customer: replied 1 year ago.
when i burnt the disc i never saw extract. it was save file to.
Customer: replied 1 year ago.
this is taking waaayyyy too long. i don't have all night to mess with this computer! i need your attention.
Expert:  Cody replied 1 year ago.

It sounds like the CD might not be burned correctly, can you remote me into the PC that you're burning the CD with?