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Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
If the problem is related to only keyboard then Acer must fix the keyboard and not erase your windows 7 os however before shipping out the laptop i would suggest you to backup all your important data files, pictures, emails favorites etc on an external drive.
disclaimer of all computer companies are not responsible of data loss. let me know if you have any question feel free to ask.
I am sorry to know that you are facing problem with your Acer. You have posted question with us and i have answered to the best of my knowledge however if you do not agree to what i have said you may experience when it comes to factory restore and data loss. My duty to let you know what happens when it goes to the manufacturers workshop. I will opt out as you do not agree and wish to cancel service from us.
Any billing issue you may contact customer care as being an expert we do not have customer info or there accounts.