Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
Most every security system has a backup battery in case of cut wires or power outage.
It will be a standard 12 volt battery, which will be in a metal or plastic enclosure box. The box will look something like this: http://amzn.to/1JQh1S7
It is usually located in the pantry or master closet, but could be in a garage or attic even.
The battery you need will be this: http://amzn.to/1VxrRmx
If you have any other questions, just let me know. Otherwise, please do remember to rate my service prior to logging off, hopefully I have earned an “excellent”. I also invite you to contact me directly with any future support needs at http://bit.ly/1QwLxGh
Thank you, ***** ***** a good day,