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Ask Viet - Computer Tech Your Own Question
Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 37535
Experience:  Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
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I probably should not be let loose on a laptop as I am 91

Customer Question

I probably should not be let loose on a laptop as I am 91 years old and certainly not computer wise.At the moment I have lost everything and cannot turn it off ,however if it can be returned to the purchase condition I will take lessons so that I do not stuff up in future.
Submitted: 1 year ago.
Category: Computer
Expert:  Viet - Computer Tech replied 1 year ago.

Hi,

I'm sorry about the issue. What happens when you try to turn off the laptop?

What's the model of your laptop? Does it have windows xp, vista, or 7 or 8 or 10? Or is it a mac laptop?

Have you tried to press and hold the power on/off button on the laptop for about 10 to 20 seconds, then turn it back on and check?

What's showing on the laptop's screen now?

Please reply at the box below to continue troubleshooting. Thank you.