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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Will not reboot Windows 10 screen solutions no good Now at

Customer Question

Will not reboot
Windows 10 screen solutions no good
Now at dos prompt
Submitted: 1 year ago.
Category: Computer
Expert:  Martin replied 1 year ago.

Hello, welcome to JustAnswer my name is ***** ***** I'm one of the experts who will be assisting you today.

What exactly do you see on the screen and what happens when you restart the computer?

Are there any errors on screen?

Please reply using the box below.


Customer: replied 1 year ago.
Blue screen
Automatic Repair
Tried all screens and Win 10 solutions
Nothing has worked
Perhaps going to dos prompt we could correct problem
Customer: replied 1 year ago.
I hit restore, as I said, went through all methods but none worked
Now waiting for Win 10 to tell me it cannot restore
It will them offer several choices, using the detailed choice no solutions worked; looped back every time
Have yet to use dos, not sure what to look for.
Customer: replied 1 year ago.
Now the famous red X circle and "memory could not be read"
Customer: replied 1 year ago.
Click OK
Choose an option
Tried "Troubleshoot"
Reset PC does not work
Advanced Options
Tried all catagories except C prompt
Customer: replied 1 year ago.
Also, do I wait on this screen via the iPhone for a response?
Customer: replied 1 year ago.
Phone(###) ###-####Doubt you can access remotely, so perhaps a quick call to solve problem?
Expert:  Martin replied 1 year ago.

Thanks for the info - what happened when you tried to restore and what do you see under Advanced options?

Have you tried booting into safe mode?

Customer: replied 1 year ago.
Will not allow me to get to safe mode
Please see above responses for current status.
Expert:  Martin replied 1 year ago.

What you will need is a Windows installation disk to get out of this - you can create one from another computer, do you have access to another computer?