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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I have a current version of windows 7, and have recieved

Customer Question

i have a current version of windows 7, and have recieved offers to upgrade to 10 for free. i have attempted the download twice, both failing at the install part at 56% complete, with no offer of explanation so i can investigate further. can you help me out?
Submitted: 1 year ago.
Category: Computer
Expert:  Michelle replied 1 year ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

what is the error before it reverts back to windows 7 at 56%?

Customer: replied 1 year ago.
just says install failed
Customer: replied 1 year ago.
r u still there?
Expert:  Michelle replied 1 year ago.

Power off the computer by holding down the power button for 15 seconds, wait for another 3 mins and power it back on keep the shift button pressed down while its loading windows.

Customer: replied 1 year ago.
Just did that and now I am in safe mode startup
Expert:  Michelle replied 1 year ago.

Try to run windows update manually from safe mode and let me know if it runs.