How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Andy Your Own Question
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
16465236
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

My son interupted the install new think pad and now the

Customer Question

My son interupted the install for this new think pad and now the screen goes to black screen with arrow. How do you fix it?
Submitted: 1 year ago.
Category: Computer
Expert:  Byron replied 1 year ago.

Hi. My name is***** you for your question and the opportunity to assist. Does the screen go black right after starting

the laptop or does it happen after logging in?

Customer: replied 1 year ago.
Right after turning it on
Expert:  Byron replied 1 year ago.

Can you tell me the model number of the Lenovo?

What was being installed that was interrupted?

Customer: replied 1 year ago.
Think pad 11e and it was windows
Customer: replied 1 year ago.
2015 newest model
Expert:  Byron replied 1 year ago.

Thank you. If the Windows 10 upgrade got corrupted you'll need to start over using the built in recovery utility

in the laptop. Hold down the power button until you hear it shut down (about 5 seconds)

Turn it back on and immediately start tapping the F11 key at the top of the keyboard.

Rescue and Recovery will open and you'll select the Restore your System option.

It will walk you through the process. If asked something you don't quite understand,

let me know and we'll go through it.

Customer: replied 1 year ago.
That does not come up. Windows error recovery comes up and you can select 3 different safe modes or it goes straight to black screen
Expert:  Byron replied 1 year ago.

Can you get into regular Safe Mode?

Customer: replied 1 year ago.
Expert:  Byron replied 1 year ago.

Please do so. I'll type more instuctions.

Expert:  Byron replied 1 year ago.

Once in Safe Mode and at your desktop hold down the Windows logo key and press R.

In the Run box type: rstrui.exe and click OK.

This will launch System Restore.

If there is a recommended restore date, click Next and follow the prompts.

When you get the option to click Finish, the restore will begin.

I'm not sure how many restore points you will have as this is a new machine

but I'm hoping you have at least 1.

Customer: replied 1 year ago.
A message comes up " windows has detected file system corruption on windows7 so (c:) you must check the disc for errors before it can be restored. So, I do that and then it says windows can't check the disk while in use
Expert:  Byron replied 1 year ago.

OK. Close out of that. If this is Windows 7 safe mode, click Start and in the search area type: cmd

Right-click on the cmd search result at the top of the list and select Run as Administrator.

At the blinking prompt in the black windows type: chkdsk /f /r and press Enter.

You'll get a message that the file system is NTFS and the drive cannot be locked.

You'll have the option to run chkdsk the next time the system restarts. Type: Y for yes. Press Enter and restart the machine.

chkdsk will run at restart

Customer: replied 1 year ago.
That's does not work
Expert:  Byron replied 1 year ago.

What does "not work" mean? Did chkdsk complete?

If it didn't what error did you receive?

Customer: replied 1 year ago.
It completed but when it restarts it goes straight to black screen again. If I go to safe mode again the same error comes up
Expert:  Byron replied 1 year ago.

Maybe there's another way to do this. In Safe Mode go to Control Panel and open Windows Update.

In the bottom left corner click Installed Updates. Look under the Installed On column

and uninstall anything from the last day or so. Left click the entry/s to select it and then the Uninstall option will become available.

Customer: replied 1 year ago.
Where is windows update supposed to be?
Expert:  Byron replied 1 year ago.

If you open Control Panel and you only see a handful of icons look in the upper right corner for View by.

Use the drop-down arrow to select Large Icons.

Customer: replied 1 year ago.
That was already there and there is nothing that says Windows updated.
Expert:  Byron replied 1 year ago.

All the entries in Control Panel are alphabetized. It's the very last one.

Customer: replied 1 year ago.
It is not there as a selection
Customer: replied 1 year ago.
How much will I be charged for this because it did not help
Expert:  Byron replied 1 year ago.

Did you purchase the laptop brand new?

Windows 7 was phased out in late 2012

when Windows 8 came out.

Customer: replied 1 year ago.
I did from Amazon.
Expert:  Byron replied 1 year ago.

To get a refund from JustAnswer send an email to***@******.***

Include the link to this question:

http://professional.justanswer.com/chat/index/49890f3a02a64a8d975994b97e226bc7

so Customer Service can identify your question along with your request and they'll take care of it.

Send the laptop back to Amazon. If it's new, it's under warranty.

Tapping F11 at startup should invoke a recovery menu.