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Hi Helen. My name is***** you for you question and the opportunity to assist.
Is this the password ***** log in to your computer? Is this a new machine?
Thank you. Can you tell me which version of Windows is on the computer?
OK. Is there an email address showing on the login screen?
If so, may I have that please.
Thanks. I'm trying to get this reset. Do you have access to the***@******.***
inbox. Either on another computer, tablet or smartphone?
Thanks. A password ***** email was just sent. It contains a code that I will need to reset the password.
Please send it to me once you receive it.
Can you tell me the details of the other login you have available on the computer as well.
Is there another email address showing?
If you're referring to the automated pop up for the phone call, that is something that is optional.
Do you have more than one Yahoo! email address that begins with Al ?
Have you received any emails from Microsoft yet?
We can pick this up later. I'm sorry you have to leave for work now.
The reset codes are only good for 15 minutes.
I'll be online later today.
Thanks. Do you have another Yahoo address similar to***@******.*** ?
Thanks. Just checking.