Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

Computer

I notice this is a problem others are dealing with. Google

Customer Question
Customer: Hi, ***** *****....
Customer: Hi, ***** *****. I notice this is a problem others are dealing with. Google has taken over my computer. Just downloaded Windows 10 and got rid of it for a while but it's baaaaaaaaaaaack.
JA: Thanks. Can you give me any more details about your issue?
Customer: On Windows 8, the E simply no longer worked. Then it disappeared. Now, with Windows 10, the E is still on the screen but does not work.
JA: OK got it. Last thing — JustAnswer charges a fee (generally around $36) to post your type of question to Computer Experts (you only pay if satisfied). There are a couple customers ahead of you. Are you willing to wait a bit?
Customer: I'll pay $36 but don't want my name posted anywhere.
JA: OK. Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 1 year ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 22 minutes by:
12/22/2015
Tech Support Specialist: John, Computer Support Specialist replied 1 year ago
John
John, Computer Support Specialist
Category: Computer
Satisfied Customers: 5,476
Experience: MCP, RHCE
Verified

Hello my name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you

Sir/Ma'am do you get any error message when you try to open edge browser (e icon) or it wont do anything ?

Do you have any other web browsers like Mozilla Firefox or Google Chrome installed ?

Which anti-virus is installed in the PC?

Sincerely,
John

Note: - Please keep this conversation/Chat page opened to view my replies quickly. To reply back to me use the reply box below. You will also get email notification in your email too.

Ask Your Own Computer Question
Tech Support Specialist: John, Computer Support Specialist replied 1 year ago

I see that you have opened a new question to reply to me please reply back to me on this page.

Sincerely,
John

Note: -To reply back to me use the reply box below.

Ask Your Own Computer Question
Customer reply replied 1 year ago
Have Google Chrome as well. Have Malwarebyte and Advanced System Care 8 which was installed AFTER the first go-round with this problem. Everyone thought I had a virus. I have a Samsung tablet synced up with my HP laptop. It asked me how I wanted to receive info and I said Google always. Since that moment, I have had trouble with the laptop. I believe Google and Explorer are in a struggle for control.
Customer reply replied 1 year ago
Are you there??
Tech Support Specialist: John, Computer Support Specialist replied 1 year ago

Yes i am here one moment please while check your reply.

Sincerely,
John

Ask Your Own Computer Question
Tech Support Specialist: John, Computer Support Specialist replied 1 year ago

Sir/Ma'am just to clarify currently windows 10 default browser is set to Chrome and you want Internet explorer to be the default web browser am i correct?

Sincerely,
John

Ask Your Own Computer Question
Customer reply replied 1 year ago
I had Explorer set up as my default browser. My tablet which was synced with my laptop was given Google. Big mistake.
Tech Support Specialist: John, Computer Support Specialist replied 1 year ago

I am confused is this browser issue on tablet or PC? sorry for asking you again and again

Sincerely,
John

Ask Your Own Computer Question
Customer reply replied 1 year ago
The issue is with the laptop. I want Explorer to be the control.
Tech Support Specialist: John, Computer Support Specialist replied 1 year ago

Thank you for clarifying it.May i remote access to your PC and check the issue you are facing directly. It’s secure and also you can see what all I am doing in the PC. Let me know so that I can give you the link to do that.

Sincerely,
John

Ask Your Own Computer Question
Customer reply replied 1 year ago
Can we continue this tomorrow??
Tech Support Specialist: John, Computer Support Specialist replied 1 year ago

Sure we can do this tomorrow.Let me know a time feasible for you with the time zone.

Sincerely,
John

Ask Your Own Computer Question
Customer reply replied 1 year ago
It is 4:14pm here at this time. You pick the time.
Customer reply replied 1 year ago
I would prefer 10:00am.
Tech Support Specialist: John, Computer Support Specialist replied 1 year ago

That time seems to be fine with me too even though i am in a different time zone.In here the current time is 2:47AM so we will continue 10:00am Wednesday.

Sincerely,
John

Ask Your Own Computer Question
Customer reply replied 1 year ago
Thank you.
Tech Support Specialist: John, Computer Support Specialist replied 1 year ago

You are welcome.

Ask Your Own Computer Question
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,227 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,115 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
We need to change our e-mail from caenergy.partners to
we need to change our e-mail from caenergy.partners to caenergypartners.com We do have both reserved through Godaddy … read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
426 satisfied customers
How to log into win 7 forgotten password. Gateway, laptop,
old computer hasnt been useds in awhile want to retrieve pics … read more
Chris L.
Chris L.
IT/Web Manager
Vocational, Technical or Trade Scho
29 satisfied customers
I was using my computer on my Visio TV when I got a message
I was using my computer on my Visio TV when I got a message saying resolution not supported … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
952 satisfied customers
I'm trying to update my email on facebook and it says its
I'm trying to update my email on facebook and it says its invalid … read more
Josh
Josh
It Support Specialist
Associate Degree
5,127 satisfied customers
Sorry its not the computer its the broadband connection. Its
Sorry its not the computer its the broadband connection … read more
Specialist Sean S.
Specialist Sean S.
Computer Support Technician
676 satisfied customers
Unable to sign into Skype after I was hacked sespite many
Unable to sign into Skype after I was hacked sespite many attempts and change of passwords … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
15 satisfied customers
I'm signing, more I can't open my email accountig. Yahoo.
The computer entering being doing very good, but since last night I'can reach my email box, after my sing-up made. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,127 satisfied customers
I accidentally removed the FB icon from the sidebar on the
I accidentally removed the FB icon from the sidebar on the left side of screen. This pops up when I turn on my desktop PC & then I can go quickly to FB, Gmail or whatever else I need. How do I get the… read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
426 satisfied customers
Almost all of my bookmarks are gone after doing the update!
Almost all of my bookmarks are gone after doing the update! … read more
Josh
Josh
It Support Specialist
Associate Degree
5,127 satisfied customers
I am trying to install Photoshop Elements 2018 but can't
I am trying to install Photoshop Elements 2018 but can't find my serial number. I bought it at Staples & the serial no. is not on the disc sleeve or anywhere else. The serial no. on my bill is too lon… read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
426 satisfied customers
My voicemail on this phone is supposedly full and I've not
My voicemail on this phone is supposedly full and I've not been able to empty it. The technician I spoke to last evening thought he had gotten it emptied but it appears that it's still full. I tried t… read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I can't sign on to my email. Earlier today I signed my
I can't sign on to my email. Earlier today I signed my friend on my her email on my computer. We both have Yahoo Account. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,127 satisfied customers
How do you give your Microsoft account an email address?
How do you give your Microsoft account an email address? … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
952 satisfied customers
I got a new iPad and can't get my Skype ba k. I tried
I got a new iPad and can't get my Skype ba k. I tried getting in through my email and it looks like it is a new account. This is fine, but it won't accept my MasterCard which I know is good. How can I… read more
Josh
Josh
It Support Specialist
Associate Degree
5,127 satisfied customers
I have 2 emails with gmail .******* and woodlandwalker1944.
I have 2 emails with gmail .******* and woodlandwalker1944. Both are all scrambled. Unfortunately I am a 75 year old with very little knowledge of computers. I get my email, check weather and do some … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
952 satisfied customers
I am trying to manufacture reset a Asus SonicMaster laptop.
I am trying to manufacture reset a Asus SonicMaster laptop … read more
Damian Costa
Damian Costa
Owner
Computer Network System Engineer
39 satisfied customers
I just bought a Dell computer ($400) and goofed up my
I just bought a Dell computer ($400) and goofed up my password ***** - to open up the start screen to my email (*****@******.***) and now am completely frozen out. I am not a hack but a real old guy s… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
952 satisfied customers
My toshiba will not power up. When I press my power button
Hi, My toshiba will not power up. When I press my power button it lights up for 2 seconds and shuts right back off. … read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
506 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x