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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Computer has problems starting sense windows 10 installed

Customer Question

computer has problems starting sense windows 10 installed
Submitted: 1 year ago.
Category: Computer
Expert:  Quiksilver07070 replied 1 year ago.

Hello and thank you for choosing


I understand you are having a problem with the computer STARTING UP since you upgraded to Windows 10? Is that correct?


I would like to get some more information about your computer...

What is the make and model?

When did you purchase it? (what year)

Where did you purchase it? (from what store)

finally, if you can find it.....i need the serial number, So i can check to make sure that Windows 10 will INFACT work on that computer, and show you the drivers you will need (if any).

Customer: replied 1 year ago.
HP touch smart(###) ###-####d. 9/2/2011.From hp direct. 2md1350fyv
Expert:  Quiksilver07070 replied 1 year ago.

okay, thank you for that information....please standby, while i do some searching.

Expert:  Quiksilver07070 replied 1 year ago.

Can you describe the problem you are getting when the computer starts up?


So i have a direction to go in, i would like to know what the problem is, in as much detail as possible.

Customer: replied 1 year ago.
During start up screen will go black I wait until computer goes in sleep mode then I am able to access computer
Customer: replied 1 year ago.
I also have a sese number from Microsoft(###) ###-####
Customer: replied 1 year ago.
Do you need any more information
Customer: replied 1 year ago.
as you have failed to respond in over an hour credit the credit card charge of $36.00
Expert:  Quiksilver07070 replied 1 year ago.

Sorry for your inconvenience, but i must OPT-out as you have demanded a refund.

Expert:  Josh replied 1 year ago.


Do you still need help with the issue?