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Andy, Computer Consultant
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Running Windows 10, lost use of start menu, tried numerous

Customer Question

Running Windows 10, lost use of start menu, tried numerous fixes, none worked. Enabled administrator that came with, as it worked with start, deleted all other accounts except for guest that was not working at all. Now I find that I do not have access to full windows apps etc, and cannot create a new account to add as administrator. Lost all bookmarks and passowrds in norton safe. Is there a way to fix any of this?
Submitted: 1 year ago.
Category: Computer
Expert:  Cody replied 1 year ago.

You could do a 'refresh' which would repair the operating system as it appears to be corrupt. This would remove any programs, and they would need to be reinstalled.

All documents and files would remain.

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