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Michael Hannigan
Michael Hannigan, Information Systems Manager
Category: Computer
Satisfied Customers: 11749
Experience:  25 Years Experience in Field. MCSE, ICCP, CNE, Greenbelt
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My computer has error code 0x80070005. Help please

Customer Question

My computer has error code 0x80070005. Help please
Submitted: 1 year ago.
Category: Computer
Customer: replied 1 year ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 1 year ago.
I have a gateway dx4375g model
Customer: replied 1 year ago.
Please hurry
Expert:  Michael Hannigan replied 1 year ago.

Hello. My name is Michael. I Can help you with your question.

Expert:  Michael Hannigan replied 1 year ago.

This is a common problem with Windows update. There is a fix for it - it's a bit involved. But I can tell you what you need to do. The most important thing to understand is that this was probably caused by malware or a virus. Resetting the system is the best option, but not usually practical.

It usually occurs when you lack file or registry permissions that are required to install the update. (Because file or registry permissions may be changed by malware, we recommend that you scan for malware after you repair the permissions.)

To resolve the issue, make sure that you are logged on as an administrator, and then install the updates again. If the problem continues, use the SubInACL tool to repair file and registry permissions. To do this, follow these steps:

  1. Download the SubInACL tool, and install it to the default path that is offered by the installer. The default path will be one of the following, depending on your version of Windows:
    • %ProgramFiles%\Windows Resource Kits\Tools (32-bit versions of Windows)
    • %ProgramFiles(x86)%\Windows Resource Kits\Tools (64-bit versions of Windows)
  2. Start Notepad, and then copy and paste the following commands:
Expert:  Michael Hannigan replied 1 year ago.

@echo off

setlocal

echo.
echo Determine whether we are on an 32 or 64 bit machine
echo.

if "%PROCESSOR_ARCHITECTURE%"=="x86" if "%PROCESSOR_ARCHITEW6432%"=="" goto x86

set ProgramFilesPath=%ProgramFiles(x86)%

goto startResetting

:x86

set ProgramFilesPath=%ProgramFiles%

:startResetting

echo.

if exist "%ProgramFilesPath%\Windows Resource Kits\Tools\subinacl.exe" goto filesExist

echo ***ERROR*** - Could not find file %ProgramFilesPath%\Windows Resource Kits\Tools\subinacl.exe. Double-check that SubInAcl is correctly installed and re-run this script.
goto END

:filesExist

pushd "%ProgramFilesPath%\Windows Resource Kits\Tools"

subinacl.exe /subkeyreg HKEY_LOCAL_MACHINE /grant=administrators=f /grant=system=f
subinacl.exe /subkeyreg HKEY_CURRENT_USER /grant=administrators=f /grant=system=f
subinacl.exe /subkeyreg HKEY_CLASSES_ROOT /grant=administrators=f /grant=system=f
subinacl.exe /subdirectories %windir% /grant=administrators=f /grant=system=f

echo FINISHED.
echo.
echo Press any key to exit . . .
pause >NUL

popd

:END

endlocal

Expert:  Michael Hannigan replied 1 year ago.
  • Once that is pasted, save the file as Reset.cmd.
  • Right-click the Reset.cmd file in File Explorer (in Windows 8.1 and Windows 8) or Windows Explorer (in Windows 7 and Windows Vista), and then click Run as administrator. In Windows XP, double-click the file in Windows Explorer.
  • Wait until the execution finishes, and then try to install the update again.
Expert:  Michael Hannigan replied 1 year ago.

This will take quite a long time to run and literally tens of thousands of lines of code will pass by in that window. Just ignore it and wait for it to complete. It looks much worse than it is.