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Byron, Computer Support Specialist
Category: Computer
Satisfied Customers: 2735
Experience:  CCNA, A+, MCSE with over 12 years experience.
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I just picked up a new Acer TC-115 and went through the

Customer Question

I just picked up a new Acer TC-115 and went through the setup. When I tried to sign in it tells me the password ***** ***** I must have misspelled my password ***** during the setup process. I have tried to use a password ***** program on CD but i can't open the CD/DVD in order run the program. Help Please!
Submitted: 1 year ago.
Category: Computer
Expert:  Byron replied 1 year ago.

Hi Seth. My name is***** you for your question and the opportunity to assist. Since this is a new machine

would there be any problem in resetting it and starting over fresh?

Expert:  Byron replied 1 year ago.

If you'd like to go the reset route please do this: Start the machine up such that you are looking at the login screen.

While holding down the Shift key, click the Power icon in the lower right corner and select Restart.

Release the Shift key when you see "Please Wait"

When the Choose an Option page opens click Troubleshoot.

On that page select Reset Your PC and follow the prompts.

This will allow you to start fresh with a new password.

Let me know the result please.

Expert:  Byron replied 1 year ago.

Hi Seth. Is everything back up and running now?

Expert:  Byron replied 1 year ago.

If you're back in business and no longer require assistance please take a moment before

leaving to provide a rating using the stars at the top of the page (and clicking Submit)

It would be much appreciated.