Computer

Can not get my Maxify fax to send or receive messages. when…

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Hello. My name...

Hello. My name is ***** ***** not get my Maxify fax to send or receive messages. when the phone is hooked up it does work.

Technician's Assistant: Thanks. Can you give me any more details about your issue?

It is a new maxify mb2320. I have tried to both send and receive... Read full answer

Hello. My name is ***** ***** not get my Maxify fax to send or receive messages. when the phone is hooked up it does work.

Technician's Assistant: Thanks. Can you give me any more details about your issue?

It is a new maxify mb2320. I have tried to both send and receive info....zip .

Technician's Assistant: OK got it. Last thing — JustAnswer charges a fee (generally around $36) to post your type of question to Computer Experts (you only pay if satisfied). There are a couple customers ahead of you. Are you willing to wait a bit?

I don't really have a choice, do I

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Answered in 17 minutes by:
12/19/2015
Jason Carlamere
Category: Computer
Satisfied Customers: 11
Experience: Technical Director at PNC Financial Services
Verified

Hello - is there a message displayed on the Fax standby screen ?

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Customer reply replied 3 years ago
only that it is standing byIt has the priority, enter the number, function list, status, which is standby, Directory and redial. entire screen

ok - So I just checked the manual for your model all in one and for faxing you must in fact have the phone line attached in order for the functionality to work. Below is the manual for your future reference.

http://gdlp01.c-wss.com/gds/3/0300016043/01/MB2300ser_OnlineManual_Win_EN_V01.pdf

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Customer reply replied 3 years ago
The phone line is attachedit is a dedicated line, in fact

oh - i'm sorry. In the original post I thought you said it worked with the phone attached.

Can you run the user data list report for me and post the results.

Tap Fax - then Function List - then Print/Report lists - then select user's data list

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Customer reply replied 3 years ago
is the number

were you able to run the report above ?

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Customer reply replied 3 years ago
I have it.

what does it show for phone type ? can you take a picture of it and upload it ?

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Customer reply replied 3 years ago
I am not sure how to upload it here, I have it on my phoneI did say that it worked with the phone hooked up. but I meant the phone worked, not the fax, just to let you know that I am sure that the line is functional

ok no problem - what does it show your settings are for phone type and detect dial tone (on or off)

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Customer reply replied 3 years ago
fax user settings?Let me start at the top, that way I know you are getting what you neeed

Yes - let me ask you - In one of the posts above there is a link to your model manual - in there there is a troubleshooting section that has about 6 things to check.. Have you done that ?.. I was asking you to run the report so that I can verify that your settings are correct in particular the "detect dial tone" and the "phone type" settings

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Customer reply replied 3 years ago
Fax settings Tel. priority Mode
Receive mode setting Off
Manual/Auto Switch OnFax user Settings
Unit Tel no.
Unit Name
Telephone Line type Touch ToneAdv. Fax Settings
Auto Redial: On
Redial times 2times
Redial interval 2Minute(s)
Dial Tone Detect Off
Pause Time Settings 2second(s)
TTI position OUTSIDE IMAGE
REMOTE RX ON
REMOTE RX ID 25
COLOR TRANSMISSION IF INCOMPATABLE, END
RX IMAGE REDUCTION ON
REDUCTION DIRECTION VERTICAL ONLYADV. COMMUNICATION
ECM TX ON
ECM RX ON
TX START SPEED 336000 bps
RX START SPEED 336000 bps

ok - so according to your machine it does not think that the telephone line is connected. You should see your number under the fax settings. You need to register your phone number with your machine.

Goto this link http://gdlp01.c-wss.com/gds/3/0300016043/01/MB2300ser_OnlineManual_Win_EN_V01.pdf

and search for the section "Registering User Information" and put in your phone number and give it a name

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Customer reply replied 3 years ago
AUTO PRINT SETTINGS
RECEIVED DOCUMENTS PRINT
ACTIVITY REPORT PRINT
TX REPORT PRINT
ATTACH TX IMAGE NO
RX REPORT DO NOT PRINT
PRINT.WHEN OUT OF INK DO NOT PRINT
AUTO SAVE SETTING OFF
SECURITY CONTROL
FAX NUMBER RE-ENTRY OFF
CHECK TX FAX INFO OFFIT SAYS FILE NOT FOUND

this link says file not found - I just copied and pasted it into my browser and it came up..

http://gdlp01.c-wss.com/gds/3/0300016043/01/MB2300ser_OnlineManual_Win_EN_V01.pdf

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Customer reply replied 3 years ago
THE FIRST TIME YES, IT SAID FILE NOT FOUND. I DID IT A SECOND TIME, AND IT CAME UP, BUT I AM SURE NOT FINDING WHERE IT SAYS TO REGISTER A PHONE NUMBER VERY EASILY.

ok no problem - click control - f or goto the menu and click edit find an search for it

And it is Registering User Information- search for that

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I have attached a screenshot of the screens from the manual for you to reference when configuring your machine

0c20420c-8a6f-4a68-9816-...png0c20420...png28f0c482-c5bd-4a9b-9e8c-...png28f0c48...png30299442-17be-459f-a33d-...png3029944...pngeba1ba00-d74c-4d24-9c4d-...pngeba1ba0...pngf7733f5d-a6b8-4aaa-a969-...pngf7733f5...pngde56d006-e3a0-407d-9e08-...pngde56d00...png
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Customer reply replied 3 years ago
I JUST FOUND SOMETHING THAT SAYS FAX.

Great - there are two fax sections - one for setting it up and one for faxing. Did you see my pictures of the manual i uploaded ?

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Customer reply replied 3 years ago
DO YOU KNOW IF I AM SUPPOSED TO JUST RUN WITH THE NUMBER, OR SPACES WHERE WE ARE USED TO THEM?NVR MIND, JUST FOUND IT

no spaces

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Customer reply replied 3 years ago
TY, I DID THAT

ok great - you should be all set once you hit register

Jason Carlamere
Category: Computer
Satisfied Customers: 11
Experience: Technical Director at PNC Financial Services
Verified
Jason Carlamere and 87 other Computer Specialists are ready to help you
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Customer reply replied 3 years ago
I haven't opened them yetI am finished, it will work now?will the phone also work?
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